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# HappyFox MCP tools

> The HappyFox MCP tools on the Cotlet server: every operation with its input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/happyfox

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

HappyFox has 12 operations on the Cotlet MCP server, in happyfox_read and happyfox_write. Your agent picks one in `operation`; the tool carries each operation's input schema. Open an operation for its schema and an example call.

- MCP server: `https://cotlet.dev/mcp/v1`
- MCP tools: `happyfox_read`, `happyfox_write`
- Connects with: Your own HappyFox staff login on your account URL (agent or admin). What your agent can do follows your role. You sign in in your own browser and keep your SSO or 2-step verification.
- Integration page: https://cotlet.dev/integrations/happyfox-api-mcp-server

## Read

Return data and change nothing in the account.

| Operation | Description |
|---|---|
| [`search_tickets`](https://cotlet.dev/docs/mcp/happyfox/search_tickets.md) | Tickets in a queue or matching a text search, with status, priority, category and assignee. |
| [`get_ticket`](https://cotlet.dev/docs/mcp/happyfox/get_ticket.md) | One ticket with its fields, tags and every update, staff replies, contact messages and private notes. |
| [`list_queues`](https://cotlet.dev/docs/mcp/happyfox/list_queues.md) | Ticket queues you can open: the ready-made ones and the ones your team set up. |
| [`list_categories`](https://cotlet.dev/docs/mcp/happyfox/list_categories.md) | Ticket categories with ID and name. |
| [`list_statuses`](https://cotlet.dev/docs/mcp/happyfox/list_statuses.md) | Ticket statuses with ID, name and behaviour, pending or completed. |
| [`list_priorities`](https://cotlet.dev/docs/mcp/happyfox/list_priorities.md) | Ticket priorities with ID and name. |
| [`list_agents`](https://cotlet.dev/docs/mcp/happyfox/list_agents.md) | Agents who can be assigned tickets, with ID, name and role. |
| [`list_canned_actions`](https://cotlet.dev/docs/mcp/happyfox/list_canned_actions.md) | Canned actions with ID, name and the categories they are defined for. |

## Write

Change the account. Calls marked Confirm wait for the user to approve them.

| Operation | Description |
|---|---|
| [`reply_to_ticket`](https://cotlet.dev/docs/mcp/happyfox/reply_to_ticket.md) (Confirm) | Send a reply to the contact and optionally set the status in the same call. |
| [`add_private_note`](https://cotlet.dev/docs/mcp/happyfox/add_private_note.md) (Confirm) | Add a note only your team can see, and optionally alert subscribers or agents. |
| [`update_ticket`](https://cotlet.dev/docs/mcp/happyfox/update_ticket.md) (Confirm) | Change status, priority, assignee or tags of one ticket. |
| [`apply_canned_action`](https://cotlet.dev/docs/mcp/happyfox/apply_canned_action.md) (Confirm) | Apply a canned action to a ticket as a reply or a private note and submit it. |

---

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**Product:** [Integrations](https://cotlet.dev/integrations.md) · [Use cases](https://cotlet.dev/use-cases.md) · [How it works](https://cotlet.dev/how-it-works.md) · [Pricing](https://cotlet.dev/pricing.md) · [Security](https://cotlet.dev/security.md)

**Resources:** [Blog](https://cotlet.dev/blog.md) · [API docs](https://cotlet.dev/docs.md) · [Help center](https://cotlet.dev/help.md) · [Changelog](https://cotlet.dev/changelog.md) · [GitHub](https://github.com/cotletdev/cotlet)

**Solutions:** [For developers](https://cotlet.dev/for-developers.md) · [For automation agencies](https://cotlet.dev/for-agencies.md)

**Company:** [About](https://cotlet.dev/about.md) · [AI info: company facts](https://cotlet.dev/ai-info.md) · [Contact](https://cotlet.dev/contact.md)

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**Elsewhere:** [Status page](https://status.cotlet.dev) · [Cotlet on GitHub](https://github.com/cotletdev) · [Cotlet on X](https://x.com/cotletdev) · [Cotlet on LinkedIn](https://www.linkedin.com/company/cotletdev) · [Cotlet on Product Hunt](https://www.producthunt.com/products/cotlet) · [Cotlet on Crunchbase](https://www.crunchbase.com/organization/cotlet) · [Cotlet on SaaSHub](https://www.saashub.com/cotlet)

Cotlet is an independent service. It is not affiliated with, endorsed by or sponsored by any of the products listed on this site. Product names are trademarks of their respective owners.

## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.