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# Search tickets

> Tickets in a queue or matching a text search, with status, priority, category and assignee. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/happyfox/search_tickets

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Tickets in a queue or matching a text search, with status, priority, category and assignee.

HappyFox MCP tools: https://cotlet.dev/docs/mcp/happyfox.md

MCP tool: `happyfox_read → search_tickets`

Access: read.

Returns tickets without their updates, newest first. Pass queue_id from list_queues to read one queue, query for words in the subject or text, or both. Pages hold up to 50 tickets; pass next_cursor back as cursor for the next page. Use get_ticket for the full thread.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `queue_id` | integer | no | Queue ID from list_queues. Default: All Tickets. |
| `query` | string | no | Words to find in the subject or text. |
| `limit` | integer | no | 1 to 50. Default: 25. |
| `cursor` | string | no | Next page cursor from the previous call. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "happyfox_read",
    "arguments": {
      "operation": "search_tickets",
      "arguments": {}
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "tickets": [
      {
        "ticket_id": 2038,
        "subject": "Refund for double charge",
        "status": "New",
        "priority": null,
        "category": "Billing",
        "contact": "Maya Brandt",
        "assignee": null,
        "tags": [],
        "updated_at": "2026-10-19T06:41:00Z"
      }
    ],
    "next_cursor": null
  },
  "isError": false
}
```

Next: [Get ticket](https://cotlet.dev/docs/mcp/happyfox/get_ticket.md)

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## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.