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# Create ticket

> Create a ticket in a category, optionally on behalf of a user and assigned to a technician. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/jitbit/create_ticket

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Create a ticket in a category, optionally on behalf of a user and assigned to a technician.

Jitbit MCP tools: https://cotlet.dev/docs/mcp/jitbit.md

MCP tool: `jitbit_write → create_ticket`

Access: write. Confirm: waits for the user's OK before it runs.

Creates a ticket with subject, body and priority, the same as the New ticket form. With on_behalf_of the ticket is created for another user, which needs technician or administrator permissions, and with technician_id it is assigned right away. The user may get a confirmation email unless suppress_confirmation is true. By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `category_id` | integer | yes | Category ID from list_categories. |
| `subject` | string | yes | Ticket subject. |
| `body` | string | yes | Ticket text. |
| `priority` | string | no | Priority name: Low, Normal, High, Critical or a custom one. Default: Normal. |
| `on_behalf_of` | string | no | Email of the user the ticket is created for. Needs technician or administrator permissions. |
| `technician_id` | integer | no | Technician ID from list_technicians. |
| `suppress_confirmation` | boolean | no | true to skip the confirmation email to the user. Default: false. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "jitbit_write",
    "arguments": {
      "operation": "create_ticket",
      "arguments": {
        "category_id": 1,
        "subject": "subject",
        "body": "body"
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "ticket_id": 5140,
    "subject": "Export to CSV fails",
    "category": "Technical support",
    "priority": "Normal",
    "submitter": "Dana Whitfield",
    "assigned_to": "Priya Nair",
    "status": "In process",
    "created_at": "2026-10-22T09:05:00Z"
  },
  "isError": false
}
```

Previous: [Close ticket](https://cotlet.dev/docs/mcp/jitbit/close_ticket.md)
Next: [Merge tickets](https://cotlet.dev/docs/mcp/jitbit/merge_tickets.md)

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## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.