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# List canned responses

> Canned responses with name, folder and text. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/jitbit/list_canned_responses

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Canned responses with name, folder and text.

Jitbit MCP tools: https://cotlet.dev/docs/mcp/jitbit.md

MCP tool: `jitbit_read → list_canned_responses`

Access: read.

Lists the canned responses available to your Jitbit user, with name, folder and body. Responses can be mapped to ticket categories in the admin area, so pass category_id to get the ones that apply to a ticket. Use the body as the text of reply_to_ticket.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `category_id` | integer | no | Category ID from list_categories. |
| `query` | string | no | Only responses whose name contains this text. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "jitbit_read",
    "arguments": {
      "operation": "list_canned_responses",
      "arguments": {}
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "responses": [
      {
        "response_id": 1420,
        "name": "Resend invoice",
        "folder": "Billing",
        "body": "Hi, the invoice you asked for is attached to this reply."
      },
      {
        "response_id": 362,
        "name": "Which app?",
        "folder": null,
        "body": "Could you tell me which app you are talking about?"
      }
    ]
  },
  "isError": false
}
```

Previous: [List technicians for a category](https://cotlet.dev/docs/mcp/jitbit/list_technicians.md)
Next: [Search knowledge base](https://cotlet.dev/docs/mcp/jitbit/search_kb.md)

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