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# Get the aggregated report

> Get accepted and missed chats and calls for a period, per channel and per agent. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/jivochat/get_aggregated_report

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Get accepted and missed chats and calls for a period, per channel and per agent.

JivoChat MCP tools: https://cotlet.dev/docs/mcp/jivochat.md

MCP tool: `jivochat_read → get_aggregated_report`

Access: read.

get_aggregated_report returns the numbers of Statistics > Aggregated Report: accepted chats, accepted calls, missed chats and missed calls, once for the whole account, once per agent and once per agent in each channel. The app allows a period of up to 180 days, and its help center advises 90 days at most. Only an administrator can open this report; any other role gets APP_PERMISSION_DENIED.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `date_from` | string | yes | First day of the period, YYYY-MM-DD. |
| `date_to` | string | yes | Last day of the period, YYYY-MM-DD. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "jivochat_read",
    "arguments": {
      "operation": "get_aggregated_report",
      "arguments": {
        "date_from": "2026-10-12",
        "date_to": "2026-10-18"
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "period": {
      "date_from": "2026-10-12",
      "date_to": "2026-10-18"
    },
    "by_sites": [
      {
        "channel": "Live Chat",
        "accepted_chats": 118,
        "accepted_calls": 0,
        "missed_chats": 9,
        "missed_calls": 0
      }
    ],
    "by_agents": [
      {
        "agent": "Sam Rivera",
        "accepted_chats": 71,
        "accepted_calls": 0
      },
      {
        "agent": "Priya Nair",
        "accepted_chats": 47,
        "accepted_calls": 0
      }
    ],
    "by_agents_per_site": [
      {
        "channel": "Live Chat",
        "agent": "Sam Rivera",
        "accepted_chats": 71,
        "accepted_calls": 0
      },
      {
        "channel": "Live Chat",
        "agent": "Priya Nair",
        "accepted_chats": 47,
        "accepted_calls": 0
      }
    ]
  },
  "isError": false
}
```

Previous: [List quick phrases](https://cotlet.dev/docs/mcp/jivochat/list_quick_phrases.md)
Next: [Accept a chat](https://cotlet.dev/docs/mcp/jivochat/accept_chat.md)

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