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# List chats

> List chats from the Contact Center: Inbox, My dialogs, Archives or All, with an optional search. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/jivochat/list_chats

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

List chats from the Contact Center: Inbox, My dialogs, Archives or All, with an optional search.

JivoChat MCP tools: https://cotlet.dev/docs/mcp/jivochat.md

MCP tool: `jivochat_read → list_chats`

Access: read.

list_chats returns one page of chats with the client name, the channel, the start time and a preview of the last message. The inbox tab shows chats no agent has accepted yet. Finished chats in archives also carry their duration. The cursor continues the same tab and search. What you see follows your role and the channels your account can open.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `tab` | string | yes | Contact Center tab: inbox, my_dialogs, archives or all. |
| `query` | string | no | Search text, the same search as at the top of the Archives tab. |
| `cursor` | string | no | Next page cursor from the previous call. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "jivochat_read",
    "arguments": {
      "operation": "list_chats",
      "arguments": {
        "tab": "tab"
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "chats": [
      {
        "chat_id": "6f1a2b3c",
        "client_name": "Dana Whitfield",
        "channel": "Live Chat",
        "tab": "inbox",
        "preview": "Is the 12-inch model in stock?",
        "started_at": "2026-10-19T09:41:00Z"
      },
      {
        "chat_id": "9c4d5e6f",
        "client_name": "Visitor from Lisbon",
        "channel": "Live Chat",
        "tab": "inbox",
        "preview": "Offline message: can you call me back about my order?",
        "started_at": "2026-10-19T07:12:00Z"
      }
    ],
    "next_cursor": null
  },
  "isError": false
}
```

Next: [Get a chat](https://cotlet.dev/docs/mcp/jivochat/get_chat.md)

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## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.