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# Get conversation messages

> The message thread of a conversation, oldest first, with channel and direction. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/kustomer/get_conversation_messages

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

The message thread of a conversation, oldest first, with channel and direction.

Kustomer MCP tools: https://cotlet.dev/docs/mcp/kustomer.md

MCP tool: `kustomer_read → get_conversation_messages`

Access: read.

Returns the messages and internal notes of one conversation in chronological order. Each message says whether it is inbound or outbound, the channel (email, chat, SMS and so on) and who wrote it. Filter by channel or direction. Pass next_cursor back as cursor for the next page of a long thread.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `conversation_id` | string | yes | Conversation ID from search_conversations. |
| `direction` | enum | no | in or out. Default: both. |
| `channel` | string | no | Only messages on this channel, e.g. email or sms. |
| `cursor` | string | no | Next page cursor from the previous call. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "kustomer_read",
    "arguments": {
      "operation": "get_conversation_messages",
      "arguments": {
        "conversation_id": "conversation_8c41d2"
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "messages": [
      {
        "message_id": "6718d2e4a1b2c3d4e5f60801",
        "direction": "in",
        "channel": "email",
        "author": "Dana Whitfield",
        "body": "Export to CSV fails every time.",
        "created_at": "2026-10-10T08:55:00Z"
      },
      {
        "message_id": "6718d2e4a1b2c3d4e5f60802",
        "direction": "out",
        "channel": "email",
        "author": "Sam Okafor",
        "body": "Sorry about that. Can you send the order number from your confirmation email?",
        "created_at": "2026-10-11T09:30:00Z"
      }
    ],
    "next_cursor": null
  },
  "isError": false
}
```

Previous: [Get conversation](https://cotlet.dev/docs/mcp/kustomer/get_conversation.md)
Next: [Search customers](https://cotlet.dev/docs/mcp/kustomer/search_customers.md)

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