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# Search conversations

> Conversations that match a status, tag, customer or update date, with the newest update first. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/kustomer/search_conversations

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Conversations that match a status, tag, customer or update date, with the newest update first.

Kustomer MCP tools: https://cotlet.dev/docs/mcp/kustomer.md

MCP tool: `kustomer_read → search_conversations`

Access: read.

Searches your Kustomer conversations and returns the matches without messages, sorted by most recent update. Filter by status (open, snoozed or done), tag, customer and the date of the last update. Pass next_cursor back as cursor for the next page. Use get_conversation for the full record and get_conversation_messages for the thread.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `status` | enum | no | open, snoozed or done. |
| `tag` | string | no | Only conversations with this tag. |
| `customer_id` | string | no | Only conversations of this customer. |
| `updated_before` | string | no | ISO date. Only conversations whose last update is earlier. |
| `updated_after` | string | no | ISO date. Only conversations whose last update is later. |
| `limit` | integer | no | Results per page. Default: 25. |
| `cursor` | string | no | Next page cursor from the previous call. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "kustomer_read",
    "arguments": {
      "operation": "search_conversations",
      "arguments": {}
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "conversations": [
      {
        "conversation_id": "6718d2e4a1b2c3d4e5f60733",
        "name": "Export fails with an error",
        "status": "snoozed",
        "customer": {
          "customer_id": "6712a0b4a1b2c3d4e5f60101",
          "name": "Dana Whitfield"
        },
        "tags": [
          "export",
          "bug"
        ],
        "channel": "email",
        "updated_at": "2026-10-11T09:30:00Z"
      }
    ],
    "next_cursor": null
  },
  "isError": false
}
```

Next: [Get conversation](https://cotlet.dev/docs/mcp/kustomer/get_conversation.md)

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