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# List agents and groups

> Agents and groups a chat can be transferred to, with their current availability. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/livechat/list_agents

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Agents and groups a chat can be transferred to, with their current availability.

LiveChat (Text) MCP tools: https://cotlet.dev/docs/mcp/livechat.md

MCP tool: `livechat_read → list_agents`

Access: read.

Returns the agents and groups shown in the Transfer to... dialog, with each agent's group and availability. Use the agent_id or group from here in transfer_chat. Transferring to a group lands on the first free agent in it, so no agent is chosen for a group.

## Parameters

No parameters.

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "livechat_read",
    "arguments": {
      "operation": "list_agents",
      "arguments": {}
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "agents": [
      {
        "agent_id": "maria@example.com",
        "name": "Maria Silva",
        "groups": [
          "Support"
        ],
        "available": true
      }
    ],
    "groups": [
      {
        "group": "Billing"
      },
      {
        "group": "Support"
      }
    ]
  },
  "isError": false
}
```

Previous: [List canned responses](https://cotlet.dev/docs/mcp/livechat/list_canned_responses.md)
Next: [Send message](https://cotlet.dev/docs/mcp/livechat/send_message.md)

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## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.