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# Save canned response

> Create a canned response, or change one by its ID. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/livechat/save_canned_response

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Create a canned response, or change one by its ID.

LiveChat (Text) MCP tools: https://cotlet.dev/docs/mcp/livechat.md

MCP tool: `livechat_write → save_canned_response`

Access: write. Confirm: waits for the user's OK before it runs.

Creates a shared or private canned response with its text, shortcuts, group and up to 5 tags, or updates an existing one when response_id is set. A shared response is usable by the whole team, or by one group. Variables such as %customer-name% are filled in when an agent sends it. By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `text` | string | yes | Message text. Variables: %customer-name%, %customer-email%, %agent-name%, %agent-email%. |
| `shortcuts` | string[] | yes | Words you type after #. |
| `visibility` | enum | no | shared or private. Default: shared. |
| `group` | string | no | Limit the response to one group. |
| `tags` | string[] | no | Up to 5 tags from the same group. |
| `response_id` | string | no | Set to change an existing response. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "livechat_write",
    "arguments": {
      "operation": "save_canned_response",
      "arguments": {
        "text": "Hi %customer-name%, standard delivery takes 3 to 5 working days. Your tracking link arrives by email once the parcel ships.",
        "shortcuts": [
          "delivery-times"
        ],
        "visibility": "shared"
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "response_id": "cr_1042",
    "visibility": "shared",
    "shortcuts": [
      "delivery-times"
    ],
    "status": "saved"
  },
  "isError": false
}
```

Previous: [Close and archive chat](https://cotlet.dev/docs/mcp/livechat/archive_chat.md)

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## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.