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# Answer a question

> Answer a shopper question, publicly or privately by email. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/okendo/answer_question

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Answer a shopper question, publicly or privately by email.

Okendo MCP tools: https://cotlet.dev/docs/mcp/okendo.md

MCP tool: `okendo_write → answer_question`

Access: write. Confirm: waits for the user's OK before it runs.

Clicks Add Answer on a question in Reviews > Questions > Moderation and saves the answer. With visible_to_shoppers on, the question and answer are published on your storefront and the asker is emailed (Publish Question and Notify). With it off, nothing is public and the asker still gets the answer by email (Save and Notify). By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `question_id` | string | yes | question_id from list_questions. |
| `answer` | string | yes | The answer text. |
| `visible_to_shoppers` | boolean | no | Publish the question and answer on your storefront. Default: false. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "okendo_write",
    "arguments": {
      "operation": "answer_question",
      "arguments": {
        "question_id": "qst_31b8",
        "answer": "Yes. Wash it cold on a gentle cycle and air dry it; do not tumble dry.",
        "visible_to_shoppers": true
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "question_id": "qst_31b8",
    "status": "published",
    "visible_to_shoppers": true,
    "asker_notified": true
  },
  "isError": false
}
```

Previous: [Reply to a review](https://cotlet.dev/docs/mcp/okendo/reply_to_review.md)

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