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# List case updates

> Read the Case Updates thread of one case. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/suitecrm/list_case_updates

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Read the Case Updates thread of one case.

SuiteCRM MCP tools: https://cotlet.dev/docs/mcp/suitecrm.md

MCP tool: `suitecrm_read → list_case_updates`

Access: read.

Returns the thread in chronological order with the author, whether it is a user or a contact, the text and whether it is internal. Internal updates are included, because you can see them in SuiteCRM.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `case_id` | string | yes | Case ID from list_records. |
| `cursor` | string | no | Next page cursor from the previous call. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "suitecrm_read",
    "arguments": {
      "operation": "list_case_updates",
      "arguments": {
        "case_id": "case_8c41d2"
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "case_id": "2b7e9c14-5a30-d8f6-41e2-9c0a7b3d5e18",
    "updates": [
      {
        "author": "Maria Silva",
        "author_type": "contact",
        "internal": false,
        "text": "The app still shows the old plan after the upgrade.",
        "created_at": "2026-10-22T21:14:00"
      },
      {
        "author": "Maya Chen",
        "author_type": "user",
        "internal": true,
        "text": "Checked billing, plan is correct, cache issue.",
        "created_at": "2026-10-23T08:02:00"
      }
    ],
    "next_cursor": null
  },
  "isError": false
}
```

Previous: [List related records](https://cotlet.dev/docs/mcp/suitecrm/list_related.md)
Next: [Create a lead](https://cotlet.dev/docs/mcp/suitecrm/create_lead.md)

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