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# Log a call

> Log a call on a record with direction, status, time and notes. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/suitecrm/log_call

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Log a call on a record with direction, status, time and notes.

SuiteCRM MCP tools: https://cotlet.dev/docs/mcp/suitecrm.md

MCP tool: `suitecrm_write → log_call`

Access: write.

Creates the call on the record you name, and it shows in its Activities or History tile by Status. It adds no invitees and sends no invitations, so it reaches no one and does not wait for your OK.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `subject` | string | yes | Subject of the call. |
| `direction` | string | yes | Inbound or Outbound. |
| `status` | string | yes | Planned, Held or Not Held. |
| `start` | string | yes | Start date and time, ISO 8601. |
| `duration_hours` | integer | no | Hours of duration. |
| `duration_minutes` | integer | no | Minutes of duration. |
| `related_to_module` | string | no | Module of the record it belongs to: Accounts, Contacts, Leads, Opportunities or Cases. |
| `related_to_id` | string | no | Record ID of the record it belongs to. |
| `description` | string | no | Notes of the call. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "suitecrm_write",
    "arguments": {
      "operation": "log_call",
      "arguments": {
        "subject": "Pricing questions with Tom Becker",
        "direction": "Outbound",
        "status": "Held",
        "start": "2026-10-22T14:30:00",
        "duration_hours": 0,
        "duration_minutes": 25,
        "related_to_module": "Opportunities",
        "related_to_id": "8f2a41c7-6d3e-90b5-17ac-4e5d0b9a2c61",
        "description": "Asked about onboarding scope and price. Wants the revised quote with two seats."
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "call_id": "f0c52d18-93ab-4e67-b1d4-6a8e2c5f7903",
    "subject": "Pricing questions with Tom Becker",
    "direction": "Outbound",
    "status": "Held",
    "start": "2026-10-22T14:30:00",
    "duration": "0h 25m",
    "related_to": {
      "module": "Opportunities",
      "id": "8f2a41c7-6d3e-90b5-17ac-4e5d0b9a2c61",
      "name": "Northwind Dental: onboarding"
    }
  },
  "isError": false
}
```

Previous: [Close a task](https://cotlet.dev/docs/mcp/suitecrm/close_task.md)
Next: [Create a note](https://cotlet.dev/docs/mcp/suitecrm/create_note.md)

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