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# Get a service record

> Read one service record with its fields. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/sysaid/get_service_record

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Read one service record with its fields.

SysAid MCP tools: https://cotlet.dev/docs/mcp/sysaid.md

MCP tool: `sysaid_read → get_service_record`

Access: read.

Returns the record as the record page shows it: title, description, type, status, priority, impact, category, assignee, group, request user, company, department, due date, reopen counter, last modified time and who modified it. Notes come from list_service_record_notes. Fields your role cannot view are left out.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `record_id` | integer | yes | Service record ID from search_service_records. IDs are unique across incidents, requests, problems and changes. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "sysaid_read",
    "arguments": {
      "operation": "get_service_record",
      "arguments": {
        "record_id": 1
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "id": 48230,
    "type": "incident",
    "title": "VPN drops every hour",
    "description": "The VPN client disconnects about every 60 minutes since Monday. Reconnecting works. Windows 11 laptop, working from home.",
    "status": "Open",
    "priority": "Priority 2",
    "impact": "Medium",
    "category": "Access > VPN",
    "assignee": null,
    "group": null,
    "request_user": "Lena Ortiz",
    "company": "Northwind",
    "department": "Finance",
    "due_date": "2026-10-26T17:00:00Z",
    "reopen_counter": 0,
    "modified_at": "2026-10-22T21:14:00Z",
    "modified_by": "Lena Ortiz"
  },
  "isError": false
}
```

Previous: [Search service records](https://cotlet.dev/docs/mcp/sysaid/search_service_records.md)
Next: [List notes of a record](https://cotlet.dev/docs/mcp/sysaid/list_service_record_notes.md)

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