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# Resolve a service record

> Resolve a record with a solution and closure information. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/sysaid/resolve_service_record

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Resolve a record with a solution and closure information.

SysAid MCP tools: https://cotlet.dev/docs/mcp/sysaid.md

MCP tool: `sysaid_write → resolve_service_record`

Access: write. Confirm: waits for the user's OK before it runs.

Returns the closed record. Solution and closure information are required, as on the Resolution tab. Closing a record sends the request user a satisfaction survey link when you enabled the survey in SysAid, and a shared solution reaches them too. You need edit permission on the record. By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `record_id` | integer | yes | Service record ID from search_service_records. IDs are unique across incidents, requests, problems and changes. |
| `solution` | string | yes | Short summary of what fixed it. Usually shared with the request user. |
| `closure_information` | string | yes | How the record was closed, for example Solved On-site. |
| `status` | string | no | A closed status from list_field_values. Your default resolved status when left out. |
| `share_with_requester` | boolean | no | true tells the request user the solution. Default false. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "sysaid_write",
    "arguments": {
      "operation": "resolve_service_record",
      "arguments": {
        "record_id": 48417,
        "solution": "Reinstalled the VPN client and reset the profile. The requester confirmed the connection holds.",
        "closure_information": "Solved On-site",
        "share_with_requester": true
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "id": 48417,
    "status": "Closed",
    "closure_information": "Solved On-site",
    "shared_with_requester": true,
    "resolved_at": "2026-10-23T09:05:00Z"
  },
  "isError": false
}
```

Previous: [Send a message from a record](https://cotlet.dev/docs/mcp/sysaid/send_message.md)
Next: [Merge service records](https://cotlet.dev/docs/mcp/sysaid/merge_service_records.md)

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