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# Get conversation

> Every message of one live chat conversation, with who wrote each. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/tidio/get_conversation

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Every message of one live chat conversation, with who wrote each.

Tidio MCP tools: https://cotlet.dev/docs/mcp/tidio.md

MCP tool: `tidio_read → get_conversation`

Access: read.

Returns the messages of one conversation from the oldest to the newest. Each message has an author type of operator, contact or bot, the text and the time. It also returns the link that opens the conversation in the Tidio panel.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `conversation_id` | string | yes | Conversation ID from list_conversations. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "tidio_read",
    "arguments": {
      "operation": "get_conversation",
      "arguments": {
        "conversation_id": "conversation_8c41d2"
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "conversation_id": "cv_5a21",
    "url": "https://www.tidio.com/panel/inbox/conversations/cv_5a21",
    "messages": [
      {
        "author_type": "contact",
        "message": "Does the blue one come in size L?",
        "created_at": "2026-10-16T14:02:00Z"
      },
      {
        "author_type": "bot",
        "message": "Let me get a teammate for you.",
        "created_at": "2026-10-16T14:02:05Z"
      },
      {
        "author_type": "operator",
        "message": "Yes, L is in stock.",
        "created_at": "2026-10-16T14:09:40Z"
      }
    ]
  },
  "isError": false
}
```

Previous: [List conversations](https://cotlet.dev/docs/mcp/tidio/list_conversations.md)
Next: [List tickets](https://cotlet.dev/docs/mcp/tidio/list_tickets.md)

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## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.