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# Get ticket

> One ticket with all its messages, tags and internal notes. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/tidio/get_ticket

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

One ticket with all its messages, tags and internal notes.

Tidio MCP tools: https://cotlet.dev/docs/mcp/tidio.md

MCP tool: `tidio_read → get_ticket`

Access: read.

Returns the ticket fields plus every message from the oldest to the newest, public replies and internal notes marked apart, and the ticket tags. Use it before replying so the answer fits the whole thread.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `ticket_id` | integer | yes | Ticket ID from list_tickets. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "tidio_read",
    "arguments": {
      "operation": "get_ticket",
      "arguments": {
        "ticket_id": 1
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "ticket_id": 10482,
    "subject": "When does my order ship?",
    "status": "open",
    "priority": "normal",
    "tags": [],
    "messages": [
      {
        "author_type": "contact",
        "visibility": "public",
        "body": "Hi, I ordered on Monday. When does it ship?",
        "created_at": "2026-10-16T08:12:00Z"
      }
    ]
  },
  "isError": false
}
```

Previous: [List tickets](https://cotlet.dev/docs/mcp/tidio/list_tickets.md)
Next: [List contacts](https://cotlet.dev/docs/mcp/tidio/list_contacts.md)

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## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.