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# Create case

> Open a support case for a contact, with or without an email to the customer. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/vtiger/create_case

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Open a support case for a contact, with or without an email to the customer.

Vtiger MCP tools: https://cotlet.dev/docs/mcp/vtiger.md

MCP tool: `vtiger_write → create_case`

Access: write. Confirm: waits for the user's OK before it runs.

Creates one case from the + Add Case form. With notify_customer true it uses the Send Email tab, which emails the customer; the default false uses Add Case and sends nothing. Title and contact are required; group and assigned_to place it with a team or person. By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `title` | string | yes | Case Title. |
| `contact_name` | string | yes | Contact the case belongs to. |
| `priority` | enum | no | Urgent, High, Medium or Low. |
| `group` | string | no | Group (team) to assign the case to. |
| `assigned_to` | string | no | Person in the group to assign it to. |
| `description` | string | no | What the customer reported. |
| `notify_customer` | boolean | no | true emails the customer through the Send Email tab. Default: false. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "vtiger_write",
    "arguments": {
      "operation": "create_case",
      "arguments": {
        "title": "title",
        "contact_name": "contact name"
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "record_id": "3320",
    "title": "Wrong address on invoice 1051",
    "status": "New",
    "priority": "High",
    "group": "Billing",
    "contact": "Luis Ortega",
    "customer_emailed": false
  },
  "isError": false
}
```

Previous: [Update deal stage](https://cotlet.dev/docs/mcp/vtiger/update_deal_stage.md)
Next: [Update case](https://cotlet.dev/docs/mcp/vtiger/update_case.md)

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## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.