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# Get case

> One case with its description, contact, SLA and current assignment. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/vtiger/get_case

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

One case with its description, contact, SLA and current assignment.

Vtiger MCP tools: https://cotlet.dev/docs/mcp/vtiger.md

MCP tool: `vtiger_read → get_case`

Access: read.

Opens one case as its Deep Dive View shows it: title, description, status, priority, group, owner, contact and SLA Name. Use it to read what the customer wrote before you set a group or priority. A record your role cannot see returns an error.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `record_id` | string | yes | Case record id from list_cases. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "vtiger_read",
    "arguments": {
      "operation": "get_case",
      "arguments": {
        "record_id": "record_8c41d2"
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "record_id": "3318",
    "title": "Invoice 1042 charged twice",
    "description": "We were billed 480 twice on 18 October. Please refund one charge.",
    "status": "New",
    "priority": "Medium",
    "group": "Support",
    "assigned_to": null,
    "sla_name": null,
    "contact": {
      "record_id": "1523",
      "name": "Dana Whitfield"
    },
    "created_at": "2026-10-22 08:14"
  },
  "isError": false
}
```

Previous: [List cases](https://cotlet.dev/docs/mcp/vtiger/list_cases.md)
Next: [Create contact](https://cotlet.dev/docs/mcp/vtiger/create_contact.md)

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## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.