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# Adjust loyalty points

> Add or deduct points on a loyalty customer's balance with a reason and a note. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/yotpo/adjust_loyalty_points

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Add or deduct points on a loyalty customer's balance with a reason and a note.

Yotpo MCP tools: https://cotlet.dev/docs/mcp/yotpo.md

MCP tool: `yotpo_write → adjust_loyalty_points`

Access: write. Confirm: waits for the user's OK before it runs.

reward_customer and remove_earned_points change both the balance and total earned points, so they can move the customer's tier. The other reasons change the balance only. The call returns the balance, total earned and tier after the change. By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `email` | string | yes | Customer email address, exactly as in Yotpo. |
| `direction` | enum | yes | add or deduct. |
| `points` | integer | yes | Number of points, a positive whole number. |
| `reason` | enum | yes | Add: reward_customer or refund_points_deducted. Deduct: redeem_points_for_discount, remove_earned_points or manually_expire_points. |
| `note` | string | yes | Explanation shown in the customer's Rewards History. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "yotpo_write",
    "arguments": {
      "operation": "adjust_loyalty_points",
      "arguments": {
        "email": "ana.lopez@example.com",
        "direction": "add",
        "points": 150,
        "reason": "refund_points_deducted",
        "note": "Points lost to a cancelled redemption, support ticket 4821"
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "email": "ana.lopez@example.com",
    "direction": "add",
    "points": 150,
    "reason": "refund_points_deducted",
    "points_balance": 240,
    "points_earned_total": 1020,
    "tier": "Silver"
  },
  "isError": false
}
```

Previous: [Re-send a review request](https://cotlet.dev/docs/mcp/yotpo/resend_review_request.md)

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