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# Answer a question

> Answer a customer question, public under the question or private by email. Pro, Premium and Enterprise plans. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/yotpo/answer_question

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Answer a customer question, public under the question or private by email. Pro, Premium and Enterprise plans.

Yotpo MCP tools: https://cotlet.dev/docs/mcp/yotpo.md

MCP tool: `yotpo_write → answer_question`

Access: write. Confirm: waits for the user's OK before it runs.

A public answer is published on your store under the question. A private answer is emailed to the shopper who asked. By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `question_id` | string | yes | Question ID from list_questions. |
| `body` | string | yes | Answer text. |
| `visibility` | enum | no | public (default) or private. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "yotpo_write",
    "arguments": {
      "operation": "answer_question",
      "arguments": {
        "question_id": "question_8c41d2",
        "body": "body"
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "question_id": "88120437",
    "visibility": "public",
    "status": "answered",
    "posted_at": "2026-10-23T08:25:00Z"
  },
  "isError": false
}
```

Previous: [Reply to a review](https://cotlet.dev/docs/mcp/yotpo/reply_to_review.md)
Next: [Re-send a review request](https://cotlet.dev/docs/mcp/yotpo/resend_review_request.md)

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