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# List overviews

> The ticket overviews your account sees, such as Unassigned & Open Tickets. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/zammad/list_overviews

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

The ticket overviews your account sees, such as Unassigned & Open Tickets.

Zammad MCP tools: https://cotlet.dev/docs/mcp/zammad.md

MCP tool: `zammad_read → list_overviews`

Access: read.

Returns the names of the overviews in the Overviews menu. Zammad ships My Assigned Tickets, Unassigned & Open Tickets, My Pending Reached Tickets, Open Tickets, Pending Reached Tickets and Escalated Tickets, and your admin may have added more. Use a name as the overview parameter of list_overview_tickets.

## Parameters

No parameters.

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "zammad_read",
    "arguments": {
      "operation": "list_overviews",
      "arguments": {}
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "overviews": [
      {
        "name": "My Assigned Tickets"
      },
      {
        "name": "Unassigned & Open Tickets"
      },
      {
        "name": "Pending Reached Tickets"
      },
      {
        "name": "Escalated Tickets"
      }
    ]
  },
  "isError": false
}
```

Previous: [Search tickets](https://cotlet.dev/docs/mcp/zammad/search_tickets.md)
Next: [List overview tickets](https://cotlet.dev/docs/mcp/zammad/list_overview_tickets.md)

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