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# Merge tickets

> Merge a duplicate ticket into another ticket. Input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/zammad/merge_tickets

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Merge a duplicate ticket into another ticket.

Zammad MCP tools: https://cotlet.dev/docs/mcp/zammad.md

MCP tool: `zammad_write → merge_tickets`

Access: write. Confirm: waits for the user's OK before it runs.

Moves all articles of the source ticket into the target ticket. The source stays, with its articles replaced by a merged label, the state merged and a link to the target. Returns both ticket ids and the new state of the source. Merging two tickets from different channels means you answer through the target's channel. A merge is not undone in one call, so check the pair. By default you confirm each call; you can switch that off for this tool.

## Parameters

| Name | Type | Required | Description |
|---|---|---|---|
| `source_ticket_id` | integer | yes | The duplicate. It ends up in state merged. |
| `target_ticket_id` | integer | yes | The original ticket that keeps all the articles. |

## tools/call

```json
{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "zammad_write",
    "arguments": {
      "operation": "merge_tickets",
      "arguments": {
        "source_ticket_id": 4821,
        "target_ticket_id": 4790
      }
    }
  }
}
```

## Example response

```json
{
  "content": [
    {
      "type": "text",
      "text": "{ ... same JSON as structuredContent ... }"
    }
  ],
  "structuredContent": {
    "target_ticket_id": 4790,
    "target_number": "31004790",
    "source_ticket_id": 4821,
    "source_state": "merged"
  },
  "isError": false
}
```

Previous: [Run macro](https://cotlet.dev/docs/mcp/zammad/run_macro.md)

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