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# Zendesk MCP tools

> The Zendesk MCP tools on the Cotlet server: every operation with its input schema, a tools/call example and an example result.

Source: https://cotlet.dev/docs/mcp/zendesk

Docs sections: [Get started](https://cotlet.dev/docs.md) · [REST API](https://cotlet.dev/docs/api.md) · [MCP](https://cotlet.dev/docs/mcp.md) · [SDKs & CLI](https://cotlet.dev/docs/sdks.md) · [Integrations](https://cotlet.dev/docs/integrations.md)

Zendesk has 12 operations on the Cotlet MCP server, in zendesk_read and zendesk_write. Your agent picks one in `operation`; the tool carries each operation's input schema. Open an operation for its schema and an example call.

- MCP server: `https://cotlet.dev/mcp/v1`
- MCP tools: `zendesk_read`, `zendesk_write`
- Connects with: Your own Zendesk agent login on your subdomain (agent or admin). What your agent can do follows your role. You sign in in your own browser and keep your SSO or 2-step verification.
- Integration page: https://cotlet.dev/integrations/zendesk-api-mcp-server

## Read

Return data and change nothing in the account.

| Operation | Description |
|---|---|
| [`search_tickets`](https://cotlet.dev/docs/mcp/zendesk/search_tickets.md) | Tickets that match a Zendesk search query, with status, priority, requester and assignee. |
| [`get_ticket`](https://cotlet.dev/docs/mcp/zendesk/get_ticket.md) | One ticket with its fields, tags and every comment, public and internal. |
| [`list_views`](https://cotlet.dev/docs/mcp/zendesk/list_views.md) | Ticket views you can open: shared views and your personal ones. |
| [`list_view_tickets`](https://cotlet.dev/docs/mcp/zendesk/list_view_tickets.md) | Tickets in one view, in the view's own order. |
| [`list_macros`](https://cotlet.dev/docs/mcp/zendesk/list_macros.md) | Active macros with ID, title and description. |
| [`list_groups`](https://cotlet.dev/docs/mcp/zendesk/list_groups.md) | Support groups with ID and name. |
| [`list_agents`](https://cotlet.dev/docs/mcp/zendesk/list_agents.md) | Agents and admins who can be assigned tickets, with role. |

## Write

Change the account. Calls marked Confirm wait for the user to approve them.

| Operation | Description |
|---|---|
| [`reply_to_ticket`](https://cotlet.dev/docs/mcp/zendesk/reply_to_ticket.md) (Confirm) | Add a public reply to a ticket and optionally set its status in the same call. |
| [`add_internal_note`](https://cotlet.dev/docs/mcp/zendesk/add_internal_note.md) (Confirm) | Add a private note only agents can see. |
| [`update_ticket`](https://cotlet.dev/docs/mcp/zendesk/update_ticket.md) (Confirm) | Change status, priority, assignee, group, subject or tags of one ticket. |
| [`apply_macro`](https://cotlet.dev/docs/mcp/zendesk/apply_macro.md) (Confirm) | Apply a macro to one ticket and save the result. |
| [`merge_tickets`](https://cotlet.dev/docs/mcp/zendesk/merge_tickets.md) (Confirm) | Merge one ticket into another and close the source ticket. |

---

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Cotlet is an independent service. It is not affiliated with, endorsed by or sponsored by any of the products listed on this site. Product names are trademarks of their respective owners.

## For AI agents: sign your user up

Is your user asking you to sign them up for Cotlet? You can do it for them, no account or key needed.

1. Read the fields and their allowed values: GET https://cotlet.dev/api/v1/access-requests
2. Ask the user for each value: email, apps, what you will do with them. If they leave the password to you, generate a strong one and show it to them.
3. Show the user what you will send, then POST it as JSON to https://cotlet.dev/api/v1/access-requests.

One call creates the account and sends the access request; we email the user when access is granted.