# How can we help ? > Answers about Cotlet: connecting your apps, sessions and 2FA, credits and billing, what we never automate, and fixing common errors. Source: https://cotlet.dev/help Short answers, grouped by topic. ## Browse by topic - [Getting started Access, agents, missing apps.](#getting-started) - [Connecting apps Sign-in, sessions, 2FA, access.](#accounts) - [Credits and billing What you pay, and when.](#billing) - [Security and privacy Your data, our limits.](#security) - [Troubleshooting Errors your agent may report.](#troubleshooting) ## Getting started Access, agents, missing apps. ### What is Cotlet? Hosted integrations for apps that have no API. Your AI agent signs in as you and does the work. ### How do I get access? Request access and pick your apps. We review each request and email you your API key. ### Which agents does it work with? Any MCP client: Claude Code, Claude Desktop, ChatGPT, Cursor, n8n and more. Scripts use the REST API. ### My app is not in the catalog. Search for it on the integrations page and press Request. No account needed. Sign up to count it toward what we build next. ### Who gets access? Access is granted per account. We review each request and email you when your account is ready. ## Connecting apps Sign-in, sessions, 2FA, access. ### How do I connect an app? You sign in to the app yourself, once, in a browser on our connect page. We keep only the session. ### Do you store my password? No. Your password goes to the app, never to our database. Only the session is kept, encrypted. ### What about 2FA and CAPTCHAs? You pass them yourself when you sign in. We never solve CAPTCHAs or bypass MFA. ### What happens when my session expires? The call returns AUTH\_EXPIRED with a link. Your agent asks you to sign in again; we never log in for you. ### What can the agent do in my account? Only what you allow when you connect: read only, read and edit, or full with your confirmation on every send. ### How do I revoke access? Disconnect the app in your dashboard. The session is deleted and access ends at once. ## Credits and billing What you pay, and when. ### Do I pay anything now? No. Nothing is charged until your access is active, and every account starts with a free 7-day trial and 5,000 credits, no card needed. ### How are credits counted? We meter the work each successful API or MCP call takes. Same rate for every app. ### Do failed calls cost credits? No. Only successful calls are charged, and credits for failed calls come back. ### What happens when credits run out? Calls pause until your next monthly payment. Need more sooner? Move to a bigger size anytime. ### Do unused credits expire? After 3 months. Each month's credits stay valid for 3 months and add up; we use the oldest first and email you a week before any expire. If you cancel, you keep them until they expire. ### Can I cancel anytime? Yes. Plans are billed monthly, with no long-term contract. ## Security and privacy Your data, our limits. ### Do you keep my data? No. Data passes through a call to your agent. We keep no payloads after the call ends. ### Can the AI model see my login? No. The agent calls tools; the session stays in the vault and never reaches the model. ### Which apps will you never automate? Banks without a licence, LinkedIn, Instagram, and any app that sent us a cease-and-desist. ### What if an app owner objects? We pause the integration within 24 hours for everyone and refund the affected credits. ### Is Cotlet affiliated with these apps? No. Cotlet is unofficial and not affiliated with, or endorsed by, any app in the catalog. ## Troubleshooting Errors your agent may report. ### My agent says AUTH\_REQUIRED. The app is not connected yet. Open the link in the error and sign in to the app. ### My agent says CAPTCHA\_REQUIRED or MFA\_REQUIRED. The app asked for a check. Open the link in the error and finish it yourself. ### My agent says SCOPE\_DENIED. The action is outside what you allowed. Change the permission level for that app in your dashboard. ### A tool is missing from my agent. Check the app is connected, then ask your agent to list tools again. Each connected app adds its tools. ### An integration is paused. Our daily test found a problem. We pause it, fix it, and refund credits for failed calls. ## Still stuck? Write to us. We reply by email. [Contact us](https://cotlet.dev/contact) [Read the API docs](https://cotlet.dev/docs)