# Reply to GetYourGuide reviews before the 30-day window closes

> Answer every GetYourGuide review with a comment inside the 30-day reply window, with drafts that pass the length and wording rules.

Source: https://cotlet.dev/integrations/getyourguide-api-mcp-server/reply-to-reviews

Reviews arrive one notification at a time, and a busy week of tours means some sit unanswered. GetYourGuide accepts replies for 30 days only, so the ones saved for later quietly run out of time.

Cotlet does it in your own GetYourGuide account with list\_reviews and reply\_to\_review, called by your AI agent, an n8n workflow or a script.

[Request access](https://cotlet.dev/app/signup?app=getyourguide) [All GetYourGuide tools](https://cotlet.dev/integrations/getyourguide-api-mcp-server)

Hosted · nothing to install or maintain

Official options

## Can GetYourGuide do this on its own?

GetYourGuide offers Review Reply in the Supplier Portal, with an Optimize button that checks one draft at a time (checked 12 Oct 2026). The review filters do not include reply status, and the Supplier API has no review endpoint, so keeping up inside the 30-day window is manual work.

By hand

## How you do it in GetYourGuide today

1. Log in to the Supplier Portal and open Performance > Reviews.
2. Filter by product, option, travel date, review date, rating or traveler type to find recent reviews.
3. Click Reply on a review, write in your own language and press Optimize to check the draft against the content guidelines.
4. Click Send reply. GetYourGuide emails the reply to the traveler and translates it if needed, and it cannot be edited afterwards.
5. Do this for each review within 30 days of posting, because older reviews can no longer be answered.

With an agent

## How to reply to GetYourGuide reviews before the 30-day window closes

Prompt

```
Find GetYourGuide reviews from the last 30 days with a comment and no reply, draft answers that mention what each traveler wrote, and show me the 3-star and lower ones first.
```

1. 01  
### Build the queue inside the window  
list\_reviews with unanswered\_only, since set 30 days back. Reviews without text are dropped, because GetYourGuide does not take replies to star-only reviews. The oldest come first, so the ones nearest the deadline are handled before they expire.
2. 02  
### Triage by rating  
Ratings of 4 and 5 get a thank-you that names the detail the traveler mentioned: the guide, the view, the food stop. Ratings of 3 and lower go to the top of your list with the complaint summarized in one line.
3. 03  
### Draft to the rules that decide visibility  
Each draft runs past 10 words, uses no emojis, never names GetYourGuide and never discusses prices or refunds; refund requests are pointed to Customer Care. A reply of 10 words or fewer, or one that mentions GetYourGuide, still reaches the traveler by email but stays off the activity page.
4. 04  
### Flag reviews worth reporting instead  
When a low review comes from a booking you believe was a no-show, the agent tells you before drafting. GetYourGuide removes such a review only if the no-show was reported within 24 hours after the activity, so a reply may not be the right move.
5. 05  
### Publish after your OK  
reply\_to\_review posts each approved draft. Replies cannot be edited, and one rejected in moderation cannot be sent again, so the agent shows the final text and you can change it first.

### What you get back

Example data

```
9 reviews from the last 30 days without a reply, 2 star-only skipped
Rated 2, 3 Oct, Old Town Food Walk: "waited 20 minutes at the start", apology drafted, window closes 2 Nov
Rated 3, 5 Oct, Sunset Harbor Walking Tour: "too crowded at the pier", draft ready
Rated 5 (5 reviews): thank-you drafts name the guide or stop each traveler mentioned
7 drafts waiting for your OK
```

### Other ways to ask

- Every Friday, draft replies to new 5-star reviews of the harbor tour and post them after I approve.
- Which reviews lose their reply window in the next 5 days?
- Show me every review under 4 stars from September, with my reply if there is one.

Before you automate it

## What GetYourGuide allows, and what to know first

- GetYourGuide accepts review replies only for reviews posted in the last 30 days, one reply per review, with no edits after sending.
- GetYourGuide shows a review reply on the activity page only if it has more than 10 words; a shorter reply reaches the traveler by email only.
- GetYourGuide filters out review replies that mention GetYourGuide, and a reply rejected in moderation cannot be resubmitted.
- GetYourGuide takes replies only on reviews with a comment, never on star-only reviews.
- GetYourGuide removes a review for non-participation only if the booking was marked no-show in the Supplier Portal within 24 hours after the activity ended and nothing points to a supplier-side issue.

reply\_to\_review asks for your OK by default. To run it weekly without you, switch confirmation off for that tool in your dashboard.

Sources: [GetYourGuide: Replying to customer reviews](https://supply.getyourguide.support/hc/en-us/articles/23135372019869-Replying-to-customer-reviews-in-the-Supplier-Portal) · [GetYourGuide: Writing effective review responses](https://supply.getyourguide.support/hc/en-us/articles/23452254387997-Writing-effective-review-responses) · [GetYourGuide: Understanding customer reviews](https://supply.getyourguide.support/hc/en-us/articles/13981000922141-Understanding-Customer-Reviews-on-GetYourGuide)

REST

## Call reply\_to\_review from a script

curl

```
curl https://cotlet.dev/api/v1/getyourguide/reply_to_review \
  -H "Authorization: Bearer $COTLET_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"review_id":"rv_30482","body":"Thank you, Maria! We are so glad the harbor stories and the sunset from the old pier made your evening. Hope to see you again."}'
```

Example response

```
{
"review_id": "rv_30482",
"status": "published",
"replied_at": "2026-10-16T09:05:00Z"
}
```

MCP: add https://cotlet.dev/mcp/v1 with the same key; the tool is getyourguide\_reply\_to\_review. Example data.

[Schedule it in n8n, Make, Zapier or cron](https://cotlet.dev/integrations/getyourguide-api-mcp-server#automations)

Tools

## GetYourGuide tools this automation uses

__Cotlet GetYourGuide tools used to reply to GetYourGuide reviews before the 30-day window closes__
| Tool | Parameters |
| ----------------- | -------------------------------------------- |
| list\_reviews | product\_id, since, unanswered\_only, cursor |
| reply\_to\_review | review\_id, body |

[All 11 GetYourGuide tools with descriptions](https://cotlet.dev/integrations/getyourguide-api-mcp-server#tools)

## Frequently asked questions

### Can travelers answer my reply to their review?

No. GetYourGuide sends review replies from a no-reply address, and travelers cannot respond to them (GetYourGuide help center, checked 12 Oct 2026).

## More GetYourGuide automations

- [Block GetYourGuide tour slots for a date when a guide is out](https://cotlet.dev/integrations/getyourguide-api-mcp-server/block-slots-on-a-date)
- [Update GetYourGuide tour prices in bulk for a new season](https://cotlet.dev/integrations/getyourguide-api-mcp-server/update-tour-prices-in-bulk)
- [Reply to GetYourGuide traveler messages with AI](https://cotlet.dev/integrations/getyourguide-api-mcp-server/reply-to-traveler-messages)
- [GetYourGuide API and MCP server: every tool](https://cotlet.dev/integrations/getyourguide-api-mcp-server)
- [All use cases](https://cotlet.dev/use-cases)

## Give your agent access to GetYourGuide.

Free 7-day trial with 5,000 credits, no card needed. Cotlet is independent and not affiliated with GetYourGuide.

[Request access](https://cotlet.dev/app/signup?app=getyourguide)