# Reply to GetYourGuide traveler messages with AI

> Work through unread GetYourGuide Messages with each booking in view: drafts for meeting point and timing questions, cancellation requests set aside.

Source: https://cotlet.dev/integrations/getyourguide-api-mcp-server/reply-to-traveler-messages

Between tours, Bookings > Messages fills with the same questions: where exactly to meet, whether a stroller fits, if the 10:00 group can switch to 14:00\. Each one needs the booking open next to it before you answer.

Cotlet does it in your own GetYourGuide account with list\_messages, get\_booking and reply\_to\_message, called by your AI agent, an n8n workflow or a script.

[Request access](https://cotlet.dev/app/signup?app=getyourguide) [All GetYourGuide tools](https://cotlet.dev/integrations/getyourguide-api-mcp-server)

Hosted · nothing to install or maintain

Official options

## Can GetYourGuide do this on its own?

GetYourGuide launched Messages in the Supplier Portal on 2 March 2026, with AI Smart replies that draft an answer for the conversation you have open (checked 12 Oct 2026). Smart replies works one thread at a time inside the Portal, and the Supplier API documentation describes no endpoint for customer conversations.

By hand

## How you do it in GetYourGuide today

1. Log in to the Supplier Portal, open Bookings and select Messages.
2. Open a conversation and read the history with the booking details shown next to it.
3. Type a reply, or use Smart replies for an AI draft of that one conversation, edit it and send.
4. Travelers who write by email reach you from an @reply.getyourguide.com relay address, and your email reply goes back through the same relay.
5. Repeat for every unread thread. A request to cancel or change the date cannot be settled in the chat and needs Request cancellation in Bookings.

With an agent

## How to reply to GetYourGuide traveler messages with AI

Prompt

```
Go through unread GetYourGuide messages, draft answers using each booking and my meeting point notes below, list any date change or cancellation requests, and show me the drafts before sending.
```

1. 01  
### Pull what is unanswered  
list\_messages with unread\_only gives the queue. Threads for activities more than 7 days in the past are flagged first, because the GetYourGuide email relay for those bookings is already closed.
2. 02  
### Read the booking behind each question  
get\_booking per reference gives the option, date, start time, party size and the traveler's language. The draft quotes those details, such as the 17:30 start for 2 adults and 1 child, instead of guessing.
3. 03  
### Sort by what a message can settle  
Meeting point, what to bring, accessibility and pickup timing get a draft from the notes you gave the agent. Requests to cancel, refund or move to another date go to a separate list, because GetYourGuide handles them through Request cancellation and its Care team.
4. 04  
### Keep drafts inside the rules  
Drafts carry no links to other booking sites and no coupon codes, since GetYourGuide blocks such messages.
5. 05  
### Send after your OK  
reply\_to\_message sends each draft you approve, edited or as is. When the same update fits everyone on one departure, the agent suggests Bookings > Message multiple customers instead of ten separate replies.

### What you get back

Example data

```
4 unread conversations: 2 drafts ready, 2 need you
GYGZ4K2M9T1X Sam Rivera, Sat 17:30 harbor tour: asks where to meet, draft ready
GYGB7Q5N3R8D Anna Weber, Sat 18:30: asks about a stroller, draft ready
GYGK9D2F7M3S Tom Okafor: wants to move from Sunday to Monday, needs Request cancellation or your offer of a date
GYGP4R8T2V6N Mei Lin: asks for a refund, leave it to GetYourGuide Customer Care
```

### Other ways to ask

- Every evening at 8, draft answers to new GetYourGuide messages about tomorrow's tours only.
- Answer every meeting point question for the Old Town Food Walk with the new address, Plaza Mayor 3, and show me the list.
- Which unread messages ask to cancel or change the date? Do not reply, just list them.

Before you automate it

## What GetYourGuide allows, and what to know first

- GetYourGuide delivers each Messages conversation both as a chat in the Supplier Portal and over its email relay.
- The GetYourGuide email relay opens once a booking is confirmed and closes 7 days after the activity; after that, GetYourGuide points suppliers to its contact form.
- GetYourGuide blocks customer messages that contain competitor links or coupon codes, including automatic follow-ups sent from a reservation system.
- A GetYourGuide cancellation asked for by the traveler goes through Request cancellation with the reason Customer requested cancellation, and the Care team confirms with the traveler before any refund.
- GetYourGuide broadcast messages under Bookings > Message multiple customers cannot be edited or deleted after sending.

reply\_to\_message asks for your OK by default. To run it daily without you, switch confirmation off for that tool in your dashboard.

Sources: [GetYourGuide: Messages in the Supplier Portal](https://supply.getyourguide.support/hc/en-us/articles/34781062388637-Messages-in-the-Supplier-Portal) · [GetYourGuide: Contacting GetYourGuide customers](https://supply.getyourguide.support/hc/en-us/articles/13981013868445-Contacting-GetYourGuide-customers) · [GetYourGuide: Email content guidelines](https://supply.getyourguide.support/hc/en-us/articles/21226687852829-Email-Content-Guidelines-for-Contacting-GetYourGuide-Customers) · [GetYourGuide: Broadcast messages to multiple customers](https://supply.getyourguide.support/hc/en-us/articles/39848437068061-How-to-send-broadcast-messages-to-multiple-customers)

REST

## Call reply\_to\_message from a script

curl

```
curl https://cotlet.dev/api/v1/getyourguide/reply_to_message \
  -H "Authorization: Bearer $COTLET_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"conversation_id":"cv_7a21","body":"Hi Sam, we meet at the fountain on Harbor Square 10 minutes before 17:30. Kids are welcome on the whole route."}'
```

Example response

```
{
"conversation_id": "cv_7a21",
"status": "sent",
"sent_at": "2026-10-16T08:40:00Z"
}
```

MCP: add https://cotlet.dev/mcp/v1 with the same key; the tool is getyourguide\_reply\_to\_message. Example data.

[Schedule it in n8n, Make, Zapier or cron](https://cotlet.dev/integrations/getyourguide-api-mcp-server#automations)

Tools

## GetYourGuide tools this automation uses

__Cotlet GetYourGuide tools used to reply to GetYourGuide traveler messages with AI__
| Tool | Parameters |
| ------------------ | --------------------------- |
| list\_messages | unread\_only, limit, cursor |
| get\_booking | booking\_reference |
| reply\_to\_message | conversation\_id, body |

[All 11 GetYourGuide tools with descriptions](https://cotlet.dev/integrations/getyourguide-api-mcp-server#tools)

## More GetYourGuide automations

- [Block GetYourGuide tour slots for a date when a guide is out](https://cotlet.dev/integrations/getyourguide-api-mcp-server/block-slots-on-a-date)
- [Update GetYourGuide tour prices in bulk for a new season](https://cotlet.dev/integrations/getyourguide-api-mcp-server/update-tour-prices-in-bulk)
- [Reply to GetYourGuide reviews before the 30-day window closes](https://cotlet.dev/integrations/getyourguide-api-mcp-server/reply-to-reviews)
- [GetYourGuide API and MCP server: every tool](https://cotlet.dev/integrations/getyourguide-api-mcp-server)
- [All use cases](https://cotlet.dev/use-cases)

## Give your agent access to GetYourGuide.

Free 7-day trial with 5,000 credits, no card needed. Cotlet is independent and not affiliated with GetYourGuide.

[Request access](https://cotlet.dev/app/signup?app=getyourguide)