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# Reply to unanswered Judge.me reviews with AI

> Find Judge.me reviews with no reply and answer each one in your store's voice, in bulk, before the reviewer or the next shopper moves on.

Source: https://cotlet.dev/integrations/judge-me-api-mcp-server/reply-to-unanswered-reviews

A shopper leaves a three-star review on Monday, and by Friday nobody from the store has answered it. Judge.me drafts one reply at a time, and nothing works through the whole backlog.

Cotlet does it in your own Judge.me account with list\_reviews, get\_review and reply\_to\_review, called by your AI agent, an n8n workflow or a script.

[Sign up free](https://cotlet.dev/app/signup?app=judge-me) [All Judge.me tools](https://cotlet.dev/integrations/judge-me-api-mcp-server.md)

Hosted · nothing to install or maintain

## Can Judge.me do this on its own?

Judge.me's API has an endpoint for a public reply, but its reviews list does not include replies (checked 23 Oct 2026), so a script cannot tell which reviews are still unanswered. The dashboard has the Without replies filter and an AI draft per review, and Judge.me states that bulk auto-replies are not supported yet.

## How you do it in Judge.me today

1. In the Judge.me admin, open Reviews and add the filter Type > Without replies, so the list shows only reviews nobody answered.
2. Click Reply on the right of a review, choose Publicly in widgets or Privately by email at the top of the pop-up, write the message and click Send reply.
3. On the Awesome plan the pop-up opens with an AI draft; you can pick a tone (Direct, Elegant or Friendly), add instructions and click Generate Reply, one review at a time.
4. Repeat for every review in the list. The reviewer gets a notification email unless Settings > Email templates > Reply notification is set to Disabled.

## How to reply to unanswered Judge.me reviews with AI

Prompt

```
Find reviews from the last 7 days with no reply, rating 3 stars or higher. Answer each one in a friendly tone that names the product, and list the rest for me.
```

1. 01  
### Find the unanswered reviews  
Your agent reads the reviews with list\_reviews, has\_reply set to false and since set to your window. That is the dashboard's Without replies filter, so a review a teammate already answered never reaches the list. It follows next\_cursor until the page comes back empty.
2. 02  
### Read the whole review  
get\_review brings the full text, the product, the source and the verified status. A review with only stars and no text gets a short thank you or is skipped, whichever your prompt says.
3. 03  
### Sort public from personal  
Praise and fixable comments get a public reply. Anything with an order number, a refund or a delivery complaint goes on your list instead, so private details never appear under the review.
4. 04  
### Write one reply each  
The agent drafts a separate reply per review, names the product and answers what the reviewer said, instead of pasting one template. Judge.me's own AI draft handles one review at a time; here the agent drafts the whole batch.
5. 05  
### Post after your OK  
reply\_to\_review posts the public reply and, by default, emails the reviewer. Each call waits for your OK until you switch confirmation off for it. A public reply can be edited or deleted later in the dashboard; Cotlet has no tool for that.
6. 06  
### Skip what changed  
Right before posting, the agent reads the review again with get\_review. If a teammate replied in the meantime, it leaves the review alone.

### What you get back

Example data

```
Reviews from the last 7 days with no reply: 9
Replied 6, e.g. Dana K. on Trail Jacket (4 stars): thanked her and answered the sizing question
Left for you 3:
- Marcus R. (1 star): wants a refund for order #4821
- Priya S. (2 stars): package arrived late
- Tom W. (3 stars): asks about a color you no longer sell
```

### Other ways to ask

- Every Friday, reply to the 4 and 5 star reviews with a short thank you and list the rest for me.
- Draft replies to this week's negative reviews in this chat and send nothing.
- Reply only to unanswered reviews of the Trail Jacket, in the same tone as my last 5 replies.

## What Judge.me allows, and what to know first

- Public replies, private replies and editing a public reply are on the Free plan; AI replies need the Awesome plan and are capped at 500 a day.
- A public reply shows under the review in the widget with your store name as the heading; the new widget cuts it to 2 lines with a More link.
- Public replies sync to the Shop App but are not part of the Google Shopping Product Ratings feed.
- Editing a public reply sends no new notification email, and the notification goes out only once, when the reply is first created.
- A reviewer who answers the notification email reaches your custom sender email, or your admin notification email if you have none; Judge.me does not store or show that answer.

reply\_to\_review asks for your OK by default. To run it daily without you, switch confirmation off for that tool in your dashboard.

Sources: [Judge.me Help: Replying to reviews](https://judge.me/help/en/articles/8375131-replying-to-reviews) · [Judge.me Help: Reviews dashboard](https://judge.me/help/en/articles/11313652-reviews-dashboard) · [Judge.me Help: Using Judge.me API](https://judge.me/help/en/articles/8409180-using-judge-me-api)

## Call reply\_to\_review from a script

curl

```
curl -X POST https://cotlet.dev/api/v1/judge-me/reviews/48210934/replies \
  -H "Authorization: Bearer $COTLET_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"body":"Thanks for the kind words, Dana. The Trail Jacket runs slightly small, so sizing up for layers is a good call. Enjoy the hikes!","notify_reviewer":true}'
```

Example response

```
{
"review_id": 48210934,
"status": "replied",
"type": "public",
"notified_reviewer": true
}
```

MCP: add https://cotlet.dev/mcp/v1 with the same key; the call is judge\_me\_write → reply\_to\_review. Example data.

[Schedule it in n8n, Make, Zapier or cron](https://cotlet.dev/integrations/judge-me-api-mcp-server.md#automations)

## Judge.me tools this automation uses

__Cotlet Judge.me tools used to reply to unanswered Judge.me reviews with AI__
| Tool | Parameters |
| ----------------- | -------------------------------------------------------------------- |
| list\_reviews | status, rating, sentiment, has\_reply, product, since, limit, cursor |
| get\_review | review\_id |
| reply\_to\_review | review\_id, body, notify\_reviewer |

[All 12 Judge.me tools with descriptions](https://cotlet.dev/integrations/judge-me-api-mcp-server.md#tools)

## Frequently asked questions

### Is it safe to connect Judge.me to Cotlet?

Yes. You sign in to Judge.me yourself, in your own Cloud Browser in the EU, and we never save your password. Your agents only get Judge.me once you enable it, every background request is listed, and the browser profile is stored encrypted with AES-256-GCM, the cipher 1Password uses for its vaults. The AI model never sees a login, posts and messages wait for your OK, and Disable for agents cuts access in one click. Independent scanners grade cotlet.dev A+ on Qualys SSL Labs, securityheaders.com and Mozilla Observatory; live results are on https://cotlet.dev/security.

## More Judge.me automations

- [Moderate pending Judge.me reviews automatically](https://cotlet.dev/integrations/judge-me-api-mcp-server/moderate-pending-reviews.md)
- [Judge.me API and MCP server: every tool](https://cotlet.dev/integrations/judge-me-api-mcp-server.md)
- [All use cases](https://cotlet.dev/use-cases.md)

## Give your agent access to Judge.me.

Free 7-day trial with 2,000 credits, no card needed. Cotlet is independent and not affiliated with Judge.me.

[Sign up free](https://cotlet.dev/app/signup?app=judge-me)

---

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