Give Mariana Tek complimentary credits to everyone in a class

1. Open the class roster in Mariana Tek Admin and note who was checked in; those are the customers to make good.
2. For each customer, open the account, choose the Credits tab on the left and click Give Credits.
3. Fill in Credit Type, Quantity, Expiration of Credit (Mariana Tek defaults it to midnight local time) and Reason, then save.
4. Go back to the roster for the next name. Mariana Tek has no class-wide Give Credits button, so the form repeats for every customer, and a skipped name only surfaces when that customer complains.

Sam's 6pm Ride tonight lost power after 20 minutes. Give everyone who was checked in one complimentary Class Credit, expiring in 30 days, reason "Class cut short".

1. 01

   Decide who counts

   The agent reads the roster and, by default, credits checked-in reservations only. Late cancels, no-shows, waitlist and standby are left out unless you say otherwise, because those people never sat in the class.

2. 02

   Do not pay twice for a cancelled class

   If the reservations show the class as cancelled, Mariana Tek has already refunded them, unless it was cancelled after the no-show window. The agent stops and asks whether you want a goodwill credit on top before giving anything.

3. 03

   Use a credit type the class accepts

   The credit type you name must be active and must cover the classes the customer will book next, or the credit sits unused. When the studio has several, such as Ride Credit and Mat Credit, the agent asks once which one fits.

4. 04

   Skip anyone already made good

   Before each grant, list_customer_credits shows whether that customer already received a complimentary credit with the same reason today. Those are skipped, so a rerun after an interruption does not give a second credit.

5. 05

   Report the list

   The agent returns who got what, who was skipped and why, and the expiry date in the studio's local time.

Ride 45, Mon 12 Oct 18:00, Downtown Studio (Sam Ortiz), power outage.
18 checked in: each given 1 Class Credit, expiring 11 Nov 2026 at midnight local time, reason "Class cut short".
Skipped: 2 no-shows, 1 late cancel, 3 on the waitlist.
Skipped: Riley Chen already had a credit with this reason from today.
Customers see it when booking as "Complimentary Class Credit".

• Mariana Tek gives a credit type and a quantity on the Credits tab, never a credit package.
• Complimentary credits in Mariana Tek expire at midnight local time at the very start of the chosen date, while purchased packages expire at the exact time of purchase plus the package period.
• A complimentary credit always carries a loss-of-credit penalty in Mariana Tek, whatever the credit type's own penalty setting, so a late cancel on it burns the credit.
• Customers see a given credit as a payment option with "Complimentary" in front of the credit type name.
• Giving complimentary credits needs a Mariana Tek role with the can_manage_credit_transactions permission.

give_complimentary_credits asks for your OK by default. To run it on a schedule without you, switch confirmation off for that tool in your dashboard.

Sources: How do I provide a customer with a complimentary credit? (Mariana Tek help) · When does a credit package activate and expire? (Mariana Tek help) · What kinds of penalties can I associate with Complimentary Credits and Credit Gift Cards? (Mariana Tek help) · What are Role Permissions? (Mariana Tek help)

curl https://cotlet.dev/api/v1/mariana-tek/give_complimentary_credits \
  -H "Authorization: Bearer $COTLET_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"customer_id":"90517","credit_type":"Class Credit","quantity":1,"expires_on":"2026-11-11","reason":"Class cut short"}'

{
  "customer_id": "90517",
  "credit_type": "Class Credit",
  "quantity": 1,
  "expires_on": "2026-11-16",
  "reason": "Class cut short by power outage",
  "status": "given"
}

MCP: add https://cotlet.dev/mcp/v1 with the same key; the tool is mariana-tek_give_complimentary_credits. Example data.

• Book a customer into a Mariana Tek class from an email or text
• Cancel Mariana Tek reservations without a late cancel fee
• Assign a Mariana Tek substitute instructor and email the class
• Mariana Tek API and MCP server: every tool
• All use cases