Cancel a Klook booking and apply for a refund

1. Click your profile picture, open Bookings and find the booking.
2. Read the cancellation policy on the booking or the voucher: Free cancellation, Conditional cancellation or No cancellation.
3. For free cancellation, select Apply for refund, choose a refund reason and the quantity to cancel, then select Next.
4. For conditional cancellation, check whether the booking meets the stated conditions, then contact Klook Customer Support if Apply for refund is not available.
5. Watch your email for the cancellation confirmation, then your card statement for the money. The hard part is the deadline: Klook accepts a self-service refund only within the cancellation period shown on the booking.

Cancel one of the two adult tickets on the Bangkok food tour, tell me how much comes back and whether my KlookCash is returned.

1. 01

   Identify the exact booking and quantity

   The agent matches your words to one booking by activity name and date, and asks back when two bookings fit. For a party of several it confirms how many units to cancel, because Klook refunds part of a booking only by quantity.

2. 02

   Read the policy before promising anything

   The agent checks the cancellation type and the free cancellation deadline in the booking. Past the cancellation period, or with No cancellation, it stops and explains why, instead of sending a request Klook will refuse.

3. 03

   Route conditional cases to support

   With Conditional cancellation the agent tells you the conditions listed on the booking, such as a fee or weather only, and prepares the Customer Support message with the Booking Reference ID and any document you have, like an operator cancellation notice.

4. 04

   Apply for the refund after your OK

   You see the booking, the quantity and the expected refund before anything is sent. The agent picks the refund reason that matches what you said and asks when none fits.

5. 05

   Say what comes back and when

   The agent reports the card refund window for your payment method, whether the KlookCash used is still inside its validity and returns.

Cancelled 1 of 2 adults on Bangkok Street Food Evening Tour, BKK771903, 2 Dec
Policy: free cancellation until 24 hours before 17:30 on 2 Dec. Request sent after your OK
Refund: USD 32.00 to the Visa card ending 4417, expected in 7 to 14 business days after Klook starts it
KlookCash: 400 returned to your account, valid until 18 Mar 2027
Remaining booking: 1 adult, new voucher in Bookings

• Klook starts a refund within 24 hours of approval; card and Apple or Google Pay refunds then take 7 to 14 business days, online banking 7 to 10, and bank transfer 14 to 30.
• Klook Conditional cancellation can mean a fee deducted from the booking price, free cancellation for weather reasons only, or cancellation of part of the booking.
• KlookCash spent on a cancelled booking returns automatically only while it is still valid; KlookCash that expired before the cancellation date is not restored when you cancel yourself.
• Klook gives no refund after the booking or activity is completed, and with No cancellation it refunds nothing at any point.

cancel_booking asks for your OK by default. To run it on a schedule without you, switch confirmation off for that tool in your dashboard.

Sources: Klook Help: how can I cancel or refund my booking? · Klook Help: how long will it take to receive my refund? · Klook Help: what does Conditional cancellation mean? · Klook Help: if my booking was canceled, will I get my KlookCash back?

curl https://cotlet.dev/api/v1/klook/cancel_booking \
  -H "Authorization: Bearer $COTLET_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"booking_ref":"BKK771903","quantity":1,"reason":"Change of plans"}'

{
  "booking_ref": "BKK771903",
  "status": "refund_requested",
  "quantity_cancelled": 2,
  "reason": "Change of plans",
  "refund": {
    "amount": 64,
    "currency": "USD"
  }
}

MCP: add https://cotlet.dev/mcp/v1 with the same key; the tool is klook_cancel_booking. Example data.

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