Reply to Nextdoor recommendations from your Business Page

1. Log in to Nextdoor or switch to the business profile, then select Page from the menu panel on the left on web (tap Page at the bottom on mobile).
2. Scroll or tab to the What neighbors say section of the Business Page.
3. Read each entry. Nextdoor puts recommendations written on the page there, together with posts and comments where a neighbor @mentioned the business.
4. Comment on the recommendation as the business. Neighbors who meet that post in the newsfeed see the business reply there as well.
5. Repeat for every notification. A tagged post from two weeks ago is easy to miss among newer ones, and a negative recommendation tends to sit unanswered while you decide what to say.

Thank everyone who recommended us since last Monday, by name and job, and hold any negative recommendation for me as a draft.

1. 01

   Collect only what is new

   The agent calls list_recommendations with since set to the date of the last run and unanswered_only switched on. A neighbor thanked last week is not thanked a second time.

2. 02

   Separate praise from complaints

   Each recommendation is read in full before any draft. A warm one gets a short thank-you that names the neighbor and the job they mention, such as the gutters or the Saturday repair. One that describes a bad experience is taken out of the batch and handled on its own.

3. 03

   Draft a negative reply with care

   For a complaint the agent writes a calm answer that states the facts as you know them and offers to sort it out privately. It keeps out words such as liar or dishonest that break Nextdoor's guidelines, and it never posts this draft without you reading it first.

4. 04

   Post one reply per neighbor

   After your OK, reply_to_recommendation sends each thank-you separately. A tag in someone else's post that asks for quotes rather than praising you is listed for you, not answered, because a business reply there joins a neighbor's discussion.

5. 05

   Hold anything doubtful

   Text that seems to describe another business, mentions a competitor or looks like a guidelines violation gets no reply. The agent flags it so you can decide whether to contact Nextdoor support.

7 new recommendations since 5 Oct 2026, 6 replies drafted.
Posted after your OK: Dana K. (Oak Park), Marcus L. (Riverside), Elena V. (Maple Hill), Tom B. (Oak Park), Grace W. (Riverside).
You edited the reply to Tom B. before it went out.
Held for you: Priya S. (Maple Hill) says the crew left debris on her driveway. Draft offers a return visit and asks her to message the page.
Not answered: Ken J. tagged you in a post asking neighbors for gutter quotes.

• Nextdoor lists recommendations under the What neighbors say tab of the Business Page, including posts and comments where a neighbor @mentioned the business.
• Only Nextdoor neighbors can recommend a business, and Nextdoor says more recommendations in a neighborhood rank the page higher in that neighborhood's Recommendations section.
• A recommendation written after a neighbor Faves the page is also shared in the Nextdoor newsfeed, so the business reply is read by neighbors in the feed, not only by page visitors.
• Nextdoor reviews a reported negative recommendation only against its Community Guidelines, says it cannot judge whether a review is true, and holds the business reply to the same guidelines.
• A Nextdoor neighbor can edit or delete a recommendation, or choose Remove Recommendation to keep the post text without the recommendation features.

reply_to_recommendation asks for your OK by default. To run it weekly without you, switch confirmation off for that tool in your dashboard.

Sources: Nextdoor Help: Get recommendations as a business · Nextdoor Help: About business recommendations · Nextdoor Help: About receiving negative recommendations

curl https://cotlet.dev/api/v1/nextdoor/reply_to_recommendation \
  -H "Authorization: Bearer $COTLET_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"recommendation_id":"rec_30418","body":"Thank you, Dana! Glad the gutters are running clear again."}'

{
  "reply_id": "rr_9120",
  "recommendation_id": "rec_30418",
  "status": "published"
}

MCP: add https://cotlet.dev/mcp/v1 with the same key; the tool is nextdoor_reply_to_recommendation. Example data.

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