Cancel an Omio trip and see the refund with AI

1. Open Your Bookings on omio.com or in the Omio app and select the trip you no longer need.
2. Check the fare conditions in the app or in the confirmation email, because Omio allows online cancellation only for a refundable fare or a booking with Omio Flex.
3. Start the cancellation and read the full refund amount with any cancellation fees, which Omio shows before you confirm.
4. Confirm, then watch your bank, card or PayPal account for the refund.
5. What gets missed is timing and form: Omio Flex stops working two hours before departure, and a Flix booking cancelled on Omio comes back as a voucher, not cash.

Cancel the Madrid to Valencia trip and tell me how much comes back.

1. 01

   Pin down the booking and the clock

   list_bookings narrows upcoming trips to the route you named. If the trip relies on Omio Flex and leaves in less than two hours, the agent says at once that Flex no longer applies.

2. 02

   Work out which refund rule applies

   get_booking shows whether the fare is refundable or protected by Omio Flex. With Flex the expected amount is 80% of the ticket price, and the agent compares that figure with the quote before trusting either.

3. 03

   Quote before touching anything

   get_cancellation_quote returns what comes back and what stays with Omio. The agent names each lost part, such as the service fee or the Flex fee, and stops if the fare cannot be cancelled online.

4. 04

   Warn when the refund is a voucher

   For a Flix booking the agent warns that the money returns as a Flix voucher usable only on Flix trips booked through Omio, and asks whether you still want to cancel. Your rule "cash only" makes it skip such bookings.

5. 05

   Cancel after your OK, then track it

   cancel_booking runs once you accept the quote. The agent reports the payment method the refund goes to and reminds you not to open a bank dispute while you wait.

Booking OM47720516: Renfe Madrid Atocha to València Joaquín Sorolla, Thu 3 Dec 08:20
Fare: refundable, online cancellation allowed
Paid 45.00 EUR; refund 42.50 EUR; service fee 2.50 EUR not refunded
You approved; booking cancelled
Refund to the Visa card ending 4421, usually 3 to 5 days plus bank time

• Omio Flex refunds 80% of the ticket price to the original payment method within 14 days, but not when the operator cancels the trip or when you cancel less than two hours before departure.
• A Flix booking cancelled in Your Bookings is refunded as a Flix voucher valid for 12 months, one voucher per later Flix booking on Omio, and not combinable with other discounts.
• Omio issues the refund for a cancelled booking only after the travel company has reimbursed Omio, and a bank dispute opened meanwhile holds the refund until it clears.
• Omio card refunds usually appear in 3 to 5 days, PayPal refunds in 1 to 2 business days, and iDEAL or Sofort refunds can take up to 15 days.

cancel_booking asks for your OK by default. To run it on a schedule without you, switch confirmation off for that tool in your dashboard.

Sources: Omio Help: How can I cancel my ticket? · Omio Help: What is Omio Flex? · Omio Help: Flix · Omio Help: Why haven't I received my refund?

curl https://cotlet.dev/api/v1/omio/get_cancellation_quote \
  -H "Authorization: Bearer $COTLET_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"booking_id":"OM47720516"}'

{
  "booking_id": "OM47720516",
  "cancellable": true,
  "refund": {
    "amount": 42.5,
    "currency": "EUR"
  },
  "non_refundable": {
    "service_fee": 2.5,
    "currency": "EUR"
  },
  "paid": {
    "amount": 45,
    "currency": "EUR"
  }
}

MCP: add https://cotlet.dev/mcp/v1 with the same key; the tool is omio_get_cancellation_quote. Example data.

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