Reply to REVIEWS.io reviews with AI

1. Open Timeline in the dashboard, find a review and click it.
2. Type the response at the bottom of the review and click Post Public Reply, or Private Reply.
3. On the Plus plan, Auto Generate Reply sits next to Post Public Reply and writes a draft you can edit or discard.
4. Reply notifications are switched on under Settings > Notification Settings > Review Notifications, so a reply can also start from the notification email.
5. Trustpilot reviews cannot be answered inside REVIEWS.io, so those are answered on Trustpilot.
6. Each review is opened and answered one by one, so the easy five-star reviews are the ones left without an answer.

Find reviews from the last 2 days in my REVIEWS.io Timeline that have no reply. Write a short reply for each in the tone of my earlier replies. Leave refunds and complaints for me.

1. 01

   Find the unanswered reviews

   Your agent reads the Timeline with list_reviews, using date_from for your window, and follows next_cursor to the end. It keeps the reviews whose replies list is empty.

2. 02

   Read each review in full

   get_review returns the whole text, the product, tags and any earlier replies. Reviews that came from Trustpilot are skipped, because REVIEWS.io cannot reply to them.

3. 03

   Decide what needs you

   Refunds, damaged goods, legal words and any review at 2 stars or below are listed for you with a one-line reason. The agent drafts for them but does not post.

4. 04

   Write the reply

   The agent copies the tone, emoji use and sign-off from the replies it finds in earlier reviews. On the Plus plan it can ask generate_reply_draft first and edit that draft; REVIEWS.io makes one draft per review.

5. 05

   Post it

   reply_to_review posts one reply per review, public by default, or private when you ask for it. Each reply waits for your OK until you switch confirmation off for this tool.

6. 06

   Check before posting

   Right before posting, the agent reads the review again with get_review. If a teammate answered in the meantime, it skips the review.

Reviews from the last 2 days with no reply: 7
Replied 4, e.g. Hannah Weiss (5 stars, kettle): thanked, gave the support address
Left for you 2:
- Omar Rahim (1 star): "lid cracked on arrival", refund wording
- Priya Nair (2 stars): wrong colour sent
Skipped 1: Trustpilot review, cannot be answered in REVIEWS.io

curl -X POST https://cotlet.dev/api/v1/reviews-io/reviews/4831902/replies \
  -H "Authorization: Bearer $COTLET_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"body":"Thank you, Hannah. Glad the kettle arrived on time. If the lid ever sticks, write to support@northwindkitchen.example and we will send a new one.","visibility":"public"}'

{
  "review_id": "4831902",
  "visibility": "public",
  "status": "posted",
  "body": "Thank you, Hannah. Glad the kettle arrived on time. If the lid ever sticks, write to support@northwindkitchen.example and we will send a new one."
}

MCP: add https://cotlet.dev/mcp/v1 with the same key; the call is reviews_io_write → reply_to_review. Example data.

• Moderate fake and spam REVIEWS.io reviews
• Pause REVIEWS.io review invitations for delayed orders
• REVIEWS.io API and MCP server: every tool
• All use cases