Refund policy

How credit packs are delivered and when you get your money back.

Effective October 17, 2026

01 In short

Cotlet sells prepaid credit packs. Each pack is a one-time payment in US dollars, processed by Stripe. There is no subscription, so nothing renews and there is nothing to cancel.
This policy explains the refund rules of our terms of service. If the two ever differ, the terms prevail.

Credits are added to your account as soon as Stripe confirms the payment, usually within a minute. Some payment methods confirm later; the credits arrive when they do.
Stripe emails you a receipt, and every purchase gets an invoice, available in Billing in your dashboard.
If the credits are not on your account an hour after a confirmed payment, write to contact@cotlet.dev with your account email. We add the credits or refund the payment in full.

Withdrawal: a Consumer in the European Union or the United Kingdom may withdraw from a purchase within 14 days, without giving a reason. We refund the price of the credits from that pack that are not used yet, as set out in the right of withdrawal.
Billing errors: if you were charged twice, charged the wrong amount, or paid for a pack whose credits never reached your account, we refund the difference or the whole payment.
If we end the Service, we refund the price of the credits you bought and have not used.
In any other case where the law that applies to you requires a refund.

Outside the cases above, payments are not refundable. This covers credits already used, credits that expired 12 months after purchase, and unused credits when you close your account yourself.
Credits from a free trial have no price and cannot be exchanged for money.
If we pause an integration through no fault of yours, it uses no credits while paused, and the credits stay on your account for other apps or for later.

Write to contact@cotlet.dev from the email address of your account, with the date and amount of the payment or the invoice number. We reply within 14 days.
We refund through Stripe to the payment method you used. Depending on your bank, the money appears within 5 to 10 business days.
A refund removes the unused credits of that pack from your account.

Card statements show the charge from Cotlet. If you do not recognize a charge or think it is wrong, write to us first: we answer billing questions within two business days and fix our errors without a dispute.
If you dispute a payment with your bank instead, we may suspend the account until the dispute is resolved, and we give Stripe and your bank the records of the purchase and its use.

Take Group sp. z o.o., ul. Wincentego Janasa 4, 40-855 Katowice, Poland.
Write to contact@cotlet.dev with any question about payments and refunds. We answer in English or Polish.