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Reply to Yotpo reviews with AI

A shopper leaves a review, nothing happens, and the next buyer sees a store that does not answer. Replies are written one review at a time, in the Reply box.

Cotlet does it in your own Yotpo account with list_reviews, get_review and reply_to_review, called by your AI agent, an n8n workflow or a script.

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Hosted · nothing to install or maintain

Can Yotpo do this on its own?

Yotpo lets you reply from Manage Reviews or from the review notification email, and offers AI-generated replies on the Prime, Premium and Enterprise plans for English reviews (checked 23 Oct 2026). The UGC API reference has no endpoint to reply to a review, and the official MCP covers Discover only.

How you do it in Yotpo today

  1. In the Yotpo Reviews main menu, open Manage Reviews (formerly Moderation) and filter to the reviews you want to answer.
  2. On a review, the admin clicks Reply and chooses Reply publicly or Reply via email, then writes the text and sends it.
  3. A public reply appears on your site next to the review and the shopper is emailed as well. A reply via email reaches only the reviewer.
  4. Links in a reply use the [text](URL) format, and the URL must begin with http:// or https://.
  5. There is no filter for reviews without a reply, so the admin checks the comment count of each review.

How to reply to Yotpo reviews with AI

Prompt

Find published Yotpo reviews from the last 3 days with no reply. Reply publicly to the 4 and 5 star ones with a short thank-you that mentions the product, and draft replies to the low ones for me to approve.
  1. 01

    Find reviews with no reply

    list_reviews runs with status published and a since date for your window. The agent keeps reviews whose comment count is zero and skips any the shopper wrote about a product you told it to leave alone.

  2. 02

    Separate happy from unhappy

    Reviews of 4 and 5 stars get a thank-you that names the product and one thing the shopper said. Reviews of 1 to 3 stars are drafted in the chat for you, not sent, because an apology promises something on your behalf.

  3. 03

    Choose where it shows

    The agent replies publicly by default. For a review that mentions an order number or a personal detail, it replies via email so nothing private lands on the product page.

  4. 04

    Check before sending

    The agent reads the review again with get_review. If a reply appeared in the meantime, it skips the review. Links are written in the [text](URL) format with a full https address, and emoji are left out because an unsupported one can stop the reply from posting.

  5. 05

    Send and report

    reply_to_review sends each reply. By default each one waits for your OK. A reply via email cannot be edited or deleted afterwards, so the agent says which visibility it used.

What you get back

Example data

Published reviews with no reply in the last 3 days: 7
Replied publicly 4 (e.g. Marta K., 5 stars, Trail Runner Shoe: thanked, mentioned the grip)
Replied via email 1 (mentions an order number)
Drafted for you 2:
- Sam O., 2 stars: "Sole came loose after a week"
- Lena R., 3 stars: "Runs small"

Other ways to ask

  • Reply only to reviews with photos, and keep the reply under two sentences.
  • Every evening, list published 1 and 2 star reviews with no reply and draft a reply for each.
  • Reply via email only to reviews that mention shipping, and tell me which ones.

What Yotpo allows, and what to know first

  • A public reply shows on your site beside the review and also emails the reviewer; a reply via email only emails the reviewer.
  • An email reply cannot be edited or deleted once sent; a public reply can be edited from Manage Reviews and the change shows on the store at once.
  • Replying works on the Free, Starter, Pro, Premium and Enterprise plans; AI-generated replies need Prime, Premium or Enterprise and English reviews.
  • A private comment does not stop auto-publishing: the review still goes live 14 days after the shopper submitted it.
  • Some emoji are not supported, and one in a reply may prevent it from posting.

reply_to_review asks for your OK by default. To run it daily without you, switch confirmation off for that tool in your dashboard.

Sources: Yotpo Help Center: Adding Comments to Reviews · Yotpo Help Center: Manage Reviews · Yotpo Help Center: Moderating Reviews

Call reply_to_review from a script

curl

curl -X POST https://cotlet.dev/api/v1/yotpo/reviews/412873651/replies \
  -H "Authorization: Bearer $COTLET_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"body":"Thank you, Marta! Glad the grip held up on wet trails. Enjoy the miles.","visibility":"public"}'

Example response

{
  "review_id": "412873651",
  "visibility": "public",
  "body": "Thank you, Marta! Glad the grip held up on wet trails. Enjoy the miles.",
  "review_status": "published",
  "posted_at": "2026-10-23T08:20:00Z"
}

MCP: add https://cotlet.dev/mcp/v1 with the same key; the call is yotpo_write → reply_to_review. Example data.

Schedule it in n8n, Make, Zapier or cron

Yotpo tools this automation uses

Cotlet Yotpo tools used to reply to Yotpo reviews with AI
Tool Parameters
list_reviews status, rating, product, search, since, sort, limit, cursor
get_review review_id
reply_to_review review_id, body, visibility
All 13 Yotpo tools with descriptions

Frequently asked questions

Is it safe to connect Yotpo to Cotlet?

Yes. You sign in to Yotpo yourself, in your own Cloud Browser in the EU, and we never save your password. Your agents only get Yotpo once you enable it, every background request is listed, and the browser profile is stored encrypted with AES-256-GCM, the cipher 1Password uses for its vaults. The AI model never sees a login, posts and messages wait for your OK, and Disable for agents cuts access in one click. Independent scanners grade cotlet.dev A+ on Qualys SSL Labs, securityheaders.com and Mozilla Observatory; live results are on https://cotlet.dev/security.

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