Zenoti API and MCP server Let your AI agent work the front desk inbox.

ToolWhat it doesAccess

• view_appointment_book Read a center's appointments for a day: guest, service, provider, time and status. read

  The same day the front desk opens in the Appointment Book. Nothing is changed.

  MCP callzenoti_read → view_appointment_book

  REST endpointGET https://cotlet.dev/api/v1/zenoti/appointment-books/view

  Parameters

  Parameters: view_appointment_book

  Name	Type	Description
  center string	string	Center name. Leave empty for the center your login opens.
  date string required	string	ISO date.
  employee string	string	One provider only.

  Example input

  {
    "date": "date"
  }

  Example response

  {
    "center": "Downtown",
    "date": "2026-11-16",
    "appointments": [
      {
        "time": "10:00",
        "guest": "Example Guest",
        "service": "Signature Facial",
        "provider": "Provider A",
        "status": "Confirmed"
      },
      {
        "time": "11:30",
        "guest": "Sample Guest",
        "service": "Gel Manicure",
        "provider": "Provider B",
        "status": "Booked"
      }
    ]
  }

• manage_appointments Book, reschedule or cancel an appointment in the Appointment Book. writeAsks first

  Guests receive whatever booking and change messages your Zenoti settings send, so each change waits for your OK. By default you confirm each call; you can switch that off for this tool.

  MCP callzenoti_write → manage_appointments

  REST endpointPOST https://cotlet.dev/api/v1/zenoti/appointments/manage

  Parameters

  Parameters: manage_appointments

  Name	Type	Description
  action string required	string	One of `book`, `reschedule`, `cancel`. Every action writes.
  center string	string	Center name. Leave empty for the center your login opens.
  appointment_id string	string	For `reschedule` and `cancel`.
  guest string	string	For `book`.
  service string	string	For `book`.
  employee string	string	Provider, if the guest asked for one.
  start string	string	ISO date and time.

  Example input

  {
    "action": "reschedule",
    "center": "Downtown",
    "appointment_id": "apt_88213",
    "start": "2026-11-21T11:00"
  }

  Example response

  {
    "appointment_id": "apt_88213",
    "guest": "Example Guest",
    "service": "Signature Facial",
    "employee": "Provider A",
    "start": "2026-11-18T14:00",
    "status": "Booked"
  }

• manage_queue Read the Queue, add a walk-in guest, edit a visit, or send a payment link. writeAsks first

  For businesses that run Zenoti's Queue. A payment link lets the guest pay the invoice from their phone. By default you confirm each call; you can switch that off for this tool.

  MCP callzenoti_write → manage_queue

  REST endpointPOST https://cotlet.dev/api/v1/zenoti/queue/manage

  Parameters

  Parameters: manage_queue

  Name	Type	Description
  action string required	string	One of `list`, `add_guest`, `edit_visit`, `send_payment_link`. `list` only reads.
  center string	string	Center name. Leave empty for the center your login opens.
  guest string	string	Guest name or phone.
  service string	string	For `add_guest`.

  Example input

  {
    "action": "action"
  }

  Example response

  {
    "center": "Downtown",
    "waiting": [
      {
        "guest": "Walk-in A",
        "service": "Haircut",
        "wait_minutes": 15
      }
    ],
    "added": "Walk-in A"
  }

• manage_classes Read the class schedule and rosters, schedule a class or workshop, or check guests in. writeAsks first

  For fitness businesses: sessions, attendance, rosters and guest passes, also shown on the HyperConnect timeline. By default you confirm each call; you can switch that off for this tool.

  MCP callzenoti_write → manage_classes

  REST endpointPOST https://cotlet.dev/api/v1/zenoti/classes/manage

  Parameters

  Parameters: manage_classes

  Name	Type	Description
  action string required	string	One of `list`, `schedule`, `check_in`. `list` only reads.
  center string	string	Center name. Leave empty for the center your login opens.
  class string	string	Class or workshop name.
  start string	string	ISO date and time.
  guests array	array	For `check_in`.

  Example input

  {
    "action": "action"
  }

  Example response

  {
    "center": "Studio North",
    "class": "Morning Pilates",
    "start": "2026-11-17T07:00",
    "booked": 14,
    "capacity": 16
  }

• configure_kiosk Read or change kiosk settings: guest actions, wait times and display. writeAsks first

  Zenoti runs an existing kiosk, planned for retirement in July 2026, and a new kiosk on ZMA. Changes show on the guest-facing screen. By default you confirm each call; you can switch that off for this tool.

  MCP callzenoti_write → configure_kiosk

  REST endpointPOST https://cotlet.dev/api/v1/zenoti/kiosk/configure

  Parameters

  Parameters: configure_kiosk

  Name	Type	Description
  action string required	string	One of `get`, `update`. `get` only reads.
  center string	string	Center name. Leave empty for the center your login opens.
  settings object	object	Guest actions, wait times, display and theme settings.

  Example input

  {
    "action": "action"
  }

  Example response

  {
    "center": "Downtown",
    "kiosk": "New Kiosk on ZMA",
    "guest_actions": [
      "Check in",
      "Book"
    ],
    "saved": true
  }

ToolWhat it doesAccess

• get_guest_summary Read a guest's HyperConnect Guest Summary: Insights, Suggestions and Alerts. read

  Insights cover history and engagement, such as a credit balance. Suggestions recommend a next step, such as fixing an invalid email. Alerts list missing details such as birthday or preferred communication method.

  MCP callzenoti_read → get_guest_summary

  REST endpointGET https://cotlet.dev/api/v1/zenoti/guest-summary

  Parameters

  Parameters: get_guest_summary

  Name	Type	Description
  guest string required	string	Guest name or phone number.

  Example input

  {
    "guest": "guest"
  }

  Example response

  {
    "guest": "Example Guest",
    "insights": [
      "$120 credit balance from a past membership"
    ],
    "suggestions": [
      "Email address is invalid; ask for a new one"
    ],
    "alerts": [
      "Birthday missing"
    ]
  }

• manage_guests Search guests, add one, update details and labels, or record feedback and issues. writeAsks first

  Communication preferences decide which messages a guest may receive, in line with Zenoti's TCPA and GDPR settings. The agent shows you the change before saving. By default you confirm each call; you can switch that off for this tool.

  MCP callzenoti_write → manage_guests

  REST endpointPOST https://cotlet.dev/api/v1/zenoti/guests/manage

  Parameters

  Parameters: manage_guests

  Name	Type	Description
  action string required	string	One of `get`, `create`, `update`, `add_feedback`, `add_issue`. `list` and `get` only read.
  guest string	string	Guest name or phone, for `get` and updates.
  fields object	object	Contact details, labels, communication preferences, referral source.

  Example input

  {
    "action": "action"
  }

  Example response

  {
    "guest": "Example Guest",
    "email": "guest@example.com",
    "labels": [
      "VIP"
    ],
    "preferences": {
      "sms": true,
      "email": true
    },
    "saved": true
  }

• manage_loyalty_points Read a guest's loyalty points and tier, or redeem points. writeAsks first

  Works with regular or tiered loyalty programs as your business set them up. Redeeming spends the guest's points. By default you confirm each call; you can switch that off for this tool.

  MCP callzenoti_write → manage_loyalty_points

  REST endpointPOST https://cotlet.dev/api/v1/zenoti/loyalty-points/manage

  Parameters

  Parameters: manage_loyalty_points

  Name	Type	Description
  action string required	string	One of `get`, `redeem`. `get` only reads.
  guest string required	string	Guest name or phone.
  points number	number	For `redeem`.

  Example input

  {
    "action": "action",
    "guest": "guest"
  }

  Example response

  {
    "guest": "Example Guest",
    "points": 1250,
    "tier": "Gold",
    "redeemed": 0
  }

ToolWhat it doesAccess

• manage_conversations Read the ezConnect inbox of SMS, WhatsApp, Facebook Messenger and web chat, reply, or add a private note. writeAsks first

  Replies reach the guest on the channel they wrote from, so each one waits for your OK. Private notes stay with your staff. By default you confirm each call; you can switch that off for this tool.

  MCP callzenoti_write → manage_conversations

  REST endpointPOST https://cotlet.dev/api/v1/zenoti/conversations/manage

  Parameters

  Parameters: manage_conversations

  Name	Type	Description
  action string required	string	One of `list`, `get`, `reply`, `add_note`. `list` and `get` only read.
  conversation string	string	Guest name or number.
  message string	string	Reply text, or a saved response name.

  Example input

  {
    "action": "action"
  }

  Example response

  {
    "conversation": "Sample Guest",
    "channel": "SMS",
    "last_message": "Can I move Friday to Saturday?",
    "unread": 1
  }

• send_broadcast Send an SMS broadcast to a guest group, for example hour changes or a provider out, and track delivery. writeAsks first

  Broadcasts reach many guests at once and follow Zenoti's rules on forbidden message categories in the US and Canada. The agent shows the audience size first. By default you confirm each call; you can switch that off for this tool.

  MCP callzenoti_write → send_broadcast

  REST endpointPOST https://cotlet.dev/api/v1/zenoti/broadcasts

  Parameters

  Parameters: send_broadcast

  Name	Type	Description
  action string required	string	One of `list`, `send`. `list` only reads.
  audience string	string	Guests with appointments on a date, or a target segment.
  message string	string	Text of the broadcast.

  Example input

  {
    "action": "action"
  }

  Example response

  {
    "broadcast": "Closed Thanksgiving Day",
    "recipients": 214,
    "delivered": 209
  }

• manage_reviews Read Google and Facebook reviews in HyperConnect, or post a response. writeAsks first

  A response is public under your business, so the agent shows the text before it posts. By default you confirm each call; you can switch that off for this tool.

  MCP callzenoti_write → manage_reviews

  REST endpointPOST https://cotlet.dev/api/v1/zenoti/reviews/manage

  Parameters

  Parameters: manage_reviews

  Name	Type	Description
  action string required	string	One of `list`, `respond`. `list` only reads.
  review string	string	For `respond`: the review.
  response string	string	Your public reply.

  Example input

  {
    "action": "action"
  }

  Example response

  {
    "reviews": [
      {
        "source": "Google",
        "rating": 2,
        "text": "Waited 20 minutes past my time.",
        "responded": false
      }
    ]
  }

• manage_smartbot_faqs List, create, edit or publish the FAQs SmartBot answers guests with. writeAsks first

  Published answers are what SmartBot tells guests, so publishing waits for your OK. By default you confirm each call; you can switch that off for this tool.

  MCP callzenoti_write → manage_smartbot_faqs

  REST endpointPOST https://cotlet.dev/api/v1/zenoti/smartbot-faqs/manage

  Parameters

  Parameters: manage_smartbot_faqs

  Name	Type	Description
  action string required	string	One of `list`, `create`, `update`, `publish`. `list` only reads.
  faq object	object	Question and answer.

  Example input

  {
    "action": "action"
  }

  Example response

  {
    "faq": {
      "question": "Do you take walk-ins?",
      "answer": "Yes, at the Downtown center; check the queue wait time online."
    },
    "published": false
  }

ToolWhat it doesAccess

• make_sale Create a POS invoice for services or products, or sell a membership, package, gift card or prepaid card. writeAsks first

  The tool opens an invoice with the items and their owner; taking a card payment stays at your terminal. Returns, refunds and price overrides follow your POS rules and are not part of this tool. By default you confirm each call; you can switch that off for this tool.

  MCP callzenoti_write → make_sale

  REST endpointPOST https://cotlet.dev/api/v1/zenoti/sale/make

  Parameters

  Parameters: make_sale

  Name	Type	Description
  guest string required	string	Guest name or phone.
  items array required	array	Services, products, membership, package, gift card or prepaid card.
  center string	string	Center name. Leave empty for the center your login opens.

  Example input

  {
    "guest": "guest",
    "items": "items"
  }

  Example response

  {
    "invoice": "INV-30412",
    "guest": "Example Guest",
    "items": [
      "Gift card $100"
    ],
    "total": 100,
    "status": "Open"
  }

• manage_marketing List or create discounts, campaigns and coupons, target segments, and gift card or loyalty points promotions. writeAsks first

  Campaigns bundle an offer with a target segment and a channel. Launching one reaches guests, so the agent shows the offer and audience first. By default you confirm each call; you can switch that off for this tool.

  MCP callzenoti_write → manage_marketing

  REST endpointPOST https://cotlet.dev/api/v1/zenoti/marketing/manage

  Parameters

  Parameters: manage_marketing

  Name	Type	Description
  action string required	string	One of `list`, `create_discount`, `create_campaign`, `create_segment`. `list` only reads.
  details object	object	Name, offer, eligible services or products, dates, segment and channel (email, SMS or WhatsApp).

  Example input

  {
    "action": "action"
  }

  Example response

  {
    "campaign": "Winter facial week",
    "discount": "15% off facials",
    "segment": "No visit in 90 days",
    "channel": "Email",
    "status": "Draft"
  }

• manage_inventory List or create purchase orders and transfer orders, or record a stock adjustment. writeAsks first

  A purchase order commits money to a supplier and a transfer moves stock between centers, so both wait for your OK. By default you confirm each call; you can switch that off for this tool.

  MCP callzenoti_write → manage_inventory

  REST endpointPOST https://cotlet.dev/api/v1/zenoti/inventory/manage

  Parameters

  Parameters: manage_inventory

  Name	Type	Description
  action string required	string	One of `list`, `create_purchase_order`, `create_transfer`, `adjust_stock`. `list` only reads.
  center string	string	Center name. Leave empty for the center your login opens.
  items array	array	Product and quantity.
  vendor string	string	For a purchase order.
  reason string	string	For `adjust_stock`: one of your adjustment reasons.

  Example input

  {
    "action": "action"
  }

  Example response

  {
    "center": "Downtown",
    "purchase_order": "PO-1188",
    "vendor": "Example Beauty Supply",
    "lines": 6,
    "total": 1460,
    "status": "Draft"
  }

ToolWhat it doesAccess

• manage_employee_schedule Read or change employee schedules, attendance, leave and block-out time. writeAsks first

  Schedule changes shape which slots guests can book, so the agent tells you which appointments a change touches. By default you confirm each call; you can switch that off for this tool.

  MCP callzenoti_write → manage_employee_schedule

  REST endpointPOST https://cotlet.dev/api/v1/zenoti/employee-schedule/manage

  Parameters

  Parameters: manage_employee_schedule

  Name	Type	Description
  action string required	string	One of `list`, `update_schedule`, `add_block_out`, `record_attendance`. `list` only reads.
  center string	string	Center name. Leave empty for the center your login opens.
  employee string	string	Employee name.
  date string	string	ISO date.
  hours object	object	Start and end, or the block-out reason.

  Example input

  {
    "action": "action"
  }

  Example response

  {
    "center": "Downtown",
    "employee": "Provider A",
    "date": "2026-11-20",
    "block_out": "13:00-14:00 Training",
    "saved": true
  }

• run_report Run a Zenoti report by name for a center and date range, such as payroll, commission or loyalty points. read

  Returns the rows your role may see. Nothing is changed and no payroll is run.

  MCP callzenoti_read → run_report

  REST endpointGET https://cotlet.dev/api/v1/zenoti/reports/run

  Parameters

  Parameters: run_report

  Name	Type	Description
  report string required	string	Report name as Zenoti lists it, for example Employee Payroll Summary v2, Employee Hourly Pay/Service Commission or Loyalty points report.
  center string	string	Center name. Leave empty for the center your login opens.
  from string	string	ISO date.
  to string	string	ISO date.

  Example input

  {
    "report": "report"
  }

  Example response

  {
    "report": "Employee Hourly Pay/Service Commission",
    "center": "Downtown",
    "rows": [
      {
        "employee": "Provider A",
        "service_commission": 1240
      },
      {
        "employee": "Provider B",
        "service_commission": 980
      }
    ]
  }

• view_hyperconnect_reports Read a HyperConnect report or the analytics dashboard for a date range. read

  Abandoned appointments are bookings guests started and did not finish; flagged calls are marked by AI for signs such as negative sentiment. Use them to decide who to call back.

  MCP callzenoti_read → view_hyperconnect_reports

  REST endpointGET https://cotlet.dev/api/v1/zenoti/hyperconnect-reports/view

  Parameters

  Parameters: view_hyperconnect_reports

  Name	Type	Description
  report string required	string	`analytics`, `abandoned_appointments`, `agent_metrics`, `flagged_calls`, `call_volume`, `missed_calls`, `spam_blocked` or `call_transfer`.
  from string	string	ISO date.
  to string	string	ISO date.

  Example input

  {
    "report": "report"
  }

  Example response

  {
    "report": "abandoned_appointments",
    "from": "2026-11-09",
    "to": "2026-11-15",
    "rows": [
      {
        "guest": "Sample Guest",
        "service": "Deep Tissue Massage",
        "date": "2026-11-14"
      }
    ]
  }

• view_growth_dashboard Read the Zenoti Driven Growth dashboard: capacity, utilization and realization metrics. read

  The dashboard tracks the impact of Zenoti's growth features. It is off by default; your CSM or Zenoti representative enables it and you assign permissions.

  MCP callzenoti_read → view_growth_dashboard

  REST endpointGET https://cotlet.dev/api/v1/zenoti/growth-dashboards/view

  Parameters

  Parameters: view_growth_dashboard

  Name	Type	Description
  center string	string	Center name. Leave empty for the center your login opens.
  from string	string	ISO date.
  to string	string	ISO date.

  Example response

  {
    "center": "Downtown",
    "capacity": "Open slots filled 64%",
    "utilization": "Provider hours booked 78%",
    "realization": "Price realized 93%"
  }

• view_fitness_dashboard Read the Fitness Dashboard: total sales, membership sales, attendance and new memberships. read

  For gyms and studios on Zenoti's fitness module. Nothing is changed.

  MCP callzenoti_read → view_fitness_dashboard

  REST endpointGET https://cotlet.dev/api/v1/zenoti/fitness-dashboards/view

  Parameters

  Parameters: view_fitness_dashboard

  Name	Type	Description
  center string	string	Center name. Leave empty for the center your login opens.
  from string	string	ISO date.
  to string	string	ISO date.

  Example response

  {
    "center": "Studio North",
    "total_sales": 42800,
    "membership_sales": 61,
    "attendance": 1840,
    "new_membership_sales": 23
  }