Send reply
Send a text reply to the customer in a conversation.
POST https://cotlet.dev/api/v1/freshchat/conversations/{conversation_id}/replies
write Confirm
Posts one text message to the customer in the conversation, as the signed-in agent. It sends text only: images and files are not uploaded. A sent message cannot be deleted through Cotlet. Read the conversation with get_conversation right before, so you do not answer a chat a colleague already answered. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id string required | string | Conversation ID from list_conversations. |
| body string required | string | Text of the reply. |
Request
curl -X POST https://cotlet.dev/api/v1/freshchat/conversations/e2a7c4b1-8d3f-4e59-b6a0-1f9c3d5e7a82/replies \
-H "Authorization: Bearer $COTLET_API_KEY" \
-H "Content-Type: application/json" \
-d '{"body":"Hi Priya, to change your password open Settings, choose Security and click Reset password. Tell me if the email does not arrive."}'result = client.call("freshchat", "send_reply", {"conversation_id":"e2a7c4b1-8d3f-4e59-b6a0-1f9c3d5e7a82","body":"Hi Priya, to change your password open Settings, choose Security and click Reset password. Tell me if the email does not arrive."})const result = await cotlet.call('freshchat', 'send_reply', {"conversation_id":"e2a7c4b1-8d3f-4e59-b6a0-1f9c3d5e7a82","body":"Hi Priya, to change your password open Settings, choose Security and click Reset password. Tell me if the email does not arrive."});cotlet call freshchat send_reply --data '{"conversation_id":"e2a7c4b1-8d3f-4e59-b6a0-1f9c3d5e7a82","body":"Hi Priya, to change your password open Settings, choose Security and click Reset password. Tell me if the email does not arrive."}'Example response
{
"message_id": "3f6a8c1d-7e2b-4d95-a0c4-6b1e9d2f5a78",
"conversation_id": "e2a7c4b1-8d3f-4e59-b6a0-1f9c3d5e7a82",
"status": "sent",
"sent_at": "2026-10-22T07:31:00Z"
}