LiveChat (Text) API

12 endpoints for LiveChat (Text), each at its own method and path, called with your API key. Open an endpoint for its inputs, examples and response.

Base URL: https://cotlet.dev/api/v1/livechat
Connects with: Your own LiveChat agent login (agent, admin or owner). What your agent can do follows your role. You sign in in your own browser and keep your SSO or 2-step verification.
Integration page: LiveChat (Text)

Read (6)

Return data and change nothing in the account.

LiveChat (Text) Endpoints: Read
Endpoint	Description
GET /chats	Chats in My chats, Queued chats, Unassigned chats or Supervised chats, with customer, channel and last message.
GET /chats/{chat_id}	Full transcript of one chat with every message, private note and tag.
GET /archived-chats	Archived chats, newest first, filtered by tag, agent, group, date or search text.
GET /tags	Tags your role can see, with the group each one is limited to.
GET /canned-responses	Shared and private canned responses with text, shortcuts, group and tags.
GET /agents	Agents and groups a chat can be transferred to, with their current availability.

Change the account. Calls marked Confirm wait for the user to approve them.

LiveChat (Text) Endpoints: Write
Endpoint	Description
POST /chats/{chat_id}/messages Confirm	Reply to the customer in a chat, as you.
POST /chats/{chat_id}/private-notes Confirm	Add a message to a chat that only agents see.
POST /chats/{chat_id}/tag	Add tags to a chat, or remove them.
POST /chats/{chat_id}/transfer Confirm	Move a chat to another agent or to a group.
POST /chats/{chat_id}/archive Confirm	Stop an active chat and move it to Archives.
POST /canned-response/save Confirm	Create a canned response, or change one by its ID.