Help Scout MCP tools
Help Scout has 14 operations on the Cotlet MCP server, in help_scout_read and help_scout_write. Your agent picks one in `operation`; the tool carries each operation's input schema. Open an operation for its schema and an example call.
- MCP server
- https://cotlet.dev/mcp/v1
- MCP tools
- help_scout_read, help_scout_write
- Connects with
- Your own Help Scout user account (Account Owner, Administrator or User; Light Users cannot assign conversations). The agent acts as you and sees only the inboxes you can open.
- Integration page
- Help Scout
Read (7)
Return data and change nothing in the account.
| Operation | Description |
|---|---|
| search | Conversations matching a Help Scout search: status, tag, assignee, subject and free text. |
| get | One conversation with its customer, status, assignee, tags and every thread, notes included. |
| list | Inboxes your account can open, with their folders. |
| list | Saved replies of an inbox, with their names and text. |
| list | Tags in use, with how many conversations carry each. |
| search | Docs articles matching a search, across your Docs sites. |
| get | One Docs article with its text, status, collection and draft. |
Write (7)
Change the account. Calls marked Confirm wait for the user to approve them.
| Operation | Description |
|---|---|
| send | Reply to the customer of a conversation and set its status. |
| add | Add an internal note to a conversation. |
| tag | Add or remove tags on one conversation. |
| assign | Assign a conversation to a teammate, a team or nobody. |
| set | Change a conversation to active, pending or closed. |
| save | Save new text as the draft of a Docs article without changing the live article. |
| publish | Publish the draft of a Docs article, or unpublish the article. |