Reply to a review
Posts a public reply under a review, or a private reply to the reviewer.
MCP tool reviews_io_write → reply_to_review
write Confirm
Presses Post Public Reply, or Private Reply when visibility is private. A public reply shows with the review; a private reply goes to the reviewer. Trustpilot reviews cannot be answered in REVIEWS.io and fail with an error. The help center does not describe editing a reply after it is posted, so check the text first. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| review_id string required | string | Review ID from list_reviews. |
| body string required | string | Reply text. |
| visibility enum | enum | public or private. Default: public. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "reviews_io_write",
"arguments": {
"operation": "reply_to_review",
"arguments": {
"review_id": "4831902",
"body": "Thank you, Hannah. Glad the kettle arrived on time. If the lid ever sticks, write to support@northwindkitchen.example and we will send a new one.",
"visibility": "public"
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"review_id": "4831902",
"visibility": "public",
"status": "posted",
"body": "Thank you, Hannah. Glad the kettle arrived on time. If the lid ever sticks, write to support@northwindkitchen.example and we will send a new one."
},
"isError": false
}