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Airalo automation

Request an Airalo eSIM refund for a wrong purchase

You bought the Japan eSIM when you meant South Korea, or the trip got cancelled. The Request Refund button only shows on some orders, and the reason you pick decides whether the money returns to your card or stays as Airmoney.

Cotlet does it in your own Airalo account with list_orders, list_esims, get_esim and request_refund, called by your AI agent, an n8n workflow or a script.

Request access All Airalo tools

Hosted · nothing to install or maintain

Official options

Can Airalo do this on its own?

Airalo has no API for refunds (checked 12 Oct 2026); the Partner API covers reseller orders only. The app's Request Refund button handles eligible orders on its own and pays Airmoney instantly. The button is hidden for expired or fully used eSIMs, which then go to support through the orange chat icon.

By hand

How you do it in Airalo today

  1. Open My eSIMs in the Airalo app, select the package and look for Request Refund under Package History.
  2. If it is not there, go to Profile > Orders, open the order details and look for the same Request Refund button.
  3. Choose a reason: Wrong purchase, Plans changed, Installation issues or eSIM not working; the first two refund to Airmoney only.
  4. For Installation issues or eSIM not working, choose between Airmoney and a credit to the original payment method.
  5. When no button shows, open the orange chat icon to reach Airalo support, ideally before installing or using the eSIM. Picking Wrong purchase in a hurry rules out a refund to the card, even when the eSIM never worked.

With an agent

How to request an Airalo eSIM refund for a wrong purchase

Prompt 

I bought the Japan eSIM by mistake yesterday and have not installed it. Request a refund for that order and tell me where the money goes.
  1. 01

    Match the order to the eSIM

    list_orders finds the order by date and package. get_esim on the matching eSIM shows whether it was installed or used, which decides what Airalo will still accept.

  2. 02

    Choose the reason that fits the facts

    A wrong country or a cancelled trip is wrong_purchase or plans_changed, and the agent tells you up front that both pay out in Airmoney only. An eSIM that would not install or connect is installation_issues or esim_not_working, which also allows the original card.

  3. 03

    Offer sharing when it fits better

    An eSIM that was never installed can be given to a travel companion through Install or Share > Share and More, which sends the QR code by email or a messaging app. When you would rather pass it on than hold Airmoney, the agent stops and fetches the install details instead.

  4. 04

    Submit with your OK, then read the outcome

    request_refund runs after you confirm the reason and destination. An error means Airalo shows no button for that order; the agent then drafts a support message with the order number and what happened, rather than retrying.

What you get back

Example data 

Order 2026101112345: Japan 5 GB, 7 days, 9.50 USD, bought 11 Oct 2026.
eSIM es_47790 not installed, no data used.
Reason: wrong_purchase (you meant South Korea). Refund goes to Airmoney only.
Submitted after your OK: 9.50 USD added to Airmoney, status refunded.
Airmoney balance now 13.80 USD, usable on the South Korea eSIM.

Other ways to ask

  • My Europe eSIM never connected in Lisbon. Request a refund to my card, not Airmoney.
  • Our trip is cancelled; refund every unused eSIM I bought this month.
  • Check whether the eSIM I bought last week can still be refunded, but do not submit anything.

Before you automate it

What Airalo allows, and what to know first

  • Airalo shows the Request Refund button only for eligible orders; expired or fully used eSIMs are not eligible.
  • Airalo refunds Wrong purchase and Plans changed requests to Airmoney only, while Installation issues and eSIM not working also allow a credit to the original payment method.
  • Airalo Airmoney refunds are instant; card refunds typically take 7 to 10 business days, or up to 30 days depending on the bank.
  • After several recent automated refunds, Airalo may send the next request to its support team for manual review.
  • Airalo's Terms of Use give consumers 14 days to withdraw from a purchase, ending earlier on the day the eSIM is activated; for an activated eSIM that fails through Airalo's fault, the request is due within 30 days and only the unused portion is refunded.

request_refund asks for your OK by default. To run it on a schedule without you, switch confirmation off for that tool in your dashboard.

Sources: Airalo Help: Wrong eSIM or change of plans · Airalo Terms of Use

REST

Call request_refund from a script

curl 

curl https://cotlet.dev/api/v1/airalo/request_refund \
  -H "Authorization: Bearer $COTLET_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"order_id":"2026101112345","reason":"wrong_purchase","refund_to":"airmoney"}'

Example response 

{
  "order_id": "2026101112345",
  "reason": "wrong_purchase",
  "refund_to": "airmoney",
  "refund_usd": 9.5,
  "status": "refunded"
}

MCP: add https://cotlet.dev/mcp/v1 with the same key; the tool is airalo_request_refund. Example data.

Schedule it in n8n, Make, Zapier or cron

Tools

Airalo tools this automation uses

Cotlet Airalo tools used to request an Airalo eSIM refund for a wrong purchase
Tool Parameters
list_orders since
list_esims rechargeable_only
get_esim esim_id
request_refund order_id, reason, refund_to
All 13 Airalo tools with descriptions

Frequently asked questions

Does Airmoney from a refund expire?

Airmoney can expire since 1 February 2025, for the whole balance at once. Each purchase or new Airmoney extends the expiry date by one year, and Airalo sends email and push notifications before it expires.

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