Add internal note
Add a note to the ticket that only your teammates see.
POST https://cotlet.dev/api/v1/edesk/tickets/{ticket_id}/internal-notes
write Confirm
Writes in the Note tab of the Reply box. The customer never sees a note, and teammates see it in the ticket thread. The note stays on the ticket and Cotlet has no tool to remove it. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from list_tickets, the number eDesk shows as Ticket ID. |
| body string required | string | Note text, visible to your team only. |
Request
curl -X POST https://cotlet.dev/api/v1/edesk/tickets/1/internal-notes \
-H "Authorization: Bearer $COTLET_API_KEY" \
-H "Content-Type: application/json" \
-d '{"body":"body"}'result = client.call("edesk", "add_internal_note", {"ticket_id":1,"body":"body"})const result = await cotlet.call('edesk', 'add_internal_note', {"ticket_id":1,"body":"body"});cotlet call edesk add_internal_note --data '{"ticket_id":1,"body":"body"}'Example response
{
"message_id": 771210,
"ticket_id": 48212,
"kind": "note",
"created_at": "2026-10-20 09:07:00"
}