Update ticket
Set owner, tags and status, snooze the ticket or mention a teammate.
PATCH https://cotlet.dev/api/v1/edesk/tickets/{ticket_id}
write Confirm
Changes the ticket options. owner_id assigns the one owner a ticket can have and replaces the current one. add_tags adds tags and keeps the existing ones. status moves the ticket to to_do, waiting, resolved or spam. snooze_until hides the ticket from New and To Do until that time, then it returns to where it was. mention_user_id tags a teammate without changing the owner, and the ticket shows in their Mentioned section. Only the fields you pass change. Assigning and mentioning notify teammates, and resolving a ticket takes it off the queue. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from list_tickets, the number eDesk shows as Ticket ID. |
| status enum | enum | to_do, waiting, resolved or spam. |
| owner_id integer | integer | User ID from list_users. |
| add_tags string[] | string[] | Tag names from list_tags to add, keeping the existing ones. |
| mention_user_id integer | integer | User ID from list_users to mention on the ticket. |
| snooze_until datetime | datetime | Snooze the ticket until this time (ISO 8601). |
Request
curl -X PATCH https://cotlet.dev/api/v1/edesk/tickets/48212 \
-H "Authorization: Bearer $COTLET_API_KEY" \
-H "Content-Type: application/json" \
-d '{"owner_id":3105,"add_tags":["Returns"]}'result = client.call("edesk", "update_ticket", {"ticket_id":48212,"owner_id":3105,"add_tags":["Returns"]})const result = await cotlet.call('edesk', 'update_ticket', {"ticket_id":48212,"owner_id":3105,"add_tags":["Returns"]});cotlet call edesk update_ticket --data '{"ticket_id":48212,"owner_id":3105,"add_tags":["Returns"]}'Example response
{
"ticket_id": 48212,
"status": "to_do",
"owner": {
"user_id": 3105,
"name": "Marco Silva"
},
"tags": [
"Returns"
],
"mentioned": [],
"snoozed_until": null
}