Get conversation
One conversation with its customer, status, assignee, tags and every thread, notes included.
GET https://cotlet.dev/api/v1/help-scout/conversations/{conversation_id}
read
Returns the conversation as the thread view shows it: customer, inbox, status, assignee, tags and each thread in order, marked as customer message, reply or internal note. Attachments come back as names, not files. Use it before replying so you do not repeat what a note or a teammate already said.
Parameters
| Name | Type | Description |
|---|---|---|
| conversation_id integer required | integer | Conversation number from search_conversations. |
Request
curl https://cotlet.dev/api/v1/help-scout/conversations/1 \
-H "Authorization: Bearer $COTLET_API_KEY"result = client.call("help-scout", "get_conversation", {"conversation_id":1})const result = await cotlet.call('help-scout', 'get_conversation', {"conversation_id":1});cotlet call help-scout get_conversation --data '{"conversation_id":1}'Example response
{
"conversation_id": 48244,
"subject": "Charged twice in October",
"status": "active",
"assignee": null,
"tags": [
"billing"
],
"customer": {
"name": "Priya Nair",
"email": "priya@example.com"
},
"inbox": "Support",
"threads": [
{
"type": "customer",
"author": "Priya Nair",
"created_at": "2026-10-16T07:55:00Z",
"text": "Hi, my card was charged twice on 1 October. Can you check?"
},
{
"type": "note",
"author": "Maria Silva",
"created_at": "2026-10-16T08:12:00Z",
"text": "Looking at the invoices now."
}
]
}