JivoChat API

13 endpoints for JivoChat, each at its own method and path, called with your API key. Open an endpoint for its inputs, examples and response.

Base URL: https://cotlet.dev/api/v1/jivochat
Connects with: Your own JivoChat agent account (administrator for the aggregated report). You sign in once in your own Cloud Browser and keep your own settings.
Integration page: JivoChat

Read (8)

Return data and change nothing in the account.

JivoChat Endpoints: Read
Endpoint	Description
GET /chats	List chats from the Contact Center: Inbox, My dialogs, Archives or All, with an optional search.
GET /chats/{chat_id}	Read one chat: every message, the client details and the chat topic.
GET /clients	List the clients in the CRM section with their tags, status and assigned agent.
GET /clients/{client_id}	Read one client: contact details, company, status, category, tags, description and chat list.
GET /clients/{client_id}/duplicate-clients	List the clients JivoChat flags as duplicates of one client.
GET /chat-topics	List the chat topics your administrator set up, with their sub-topics.
GET /quick-phrases	List the quick phrases your team shares, with their "/" shortcuts.
GET /aggregated-report	Get accepted and missed chats and calls for a period, per channel and per agent.

Change the account. Calls marked Confirm wait for the user to approve them.

JivoChat Endpoints: Write
Endpoint	Description
POST /chats/{chat_id}/accept Confirm	Accept a waiting chat from the Inbox so it moves to My dialogs.
POST /chats/{chat_id}/replies Confirm	Send a text message to the client in a chat you accepted.
PUT /topics/{topic_id}/chats/{chat_id}/topic	Label a chat with one of your chat topics, as an agent does in the About chat block.
PATCH /clients/{client_id}/tags	Add or remove tags on a client in the CRM section.
POST /duplicates/{duplicate_id}/clients/{client_id}/merge Confirm	Merge a duplicate client into another and pick which side wins on the fields that differ.