Get ticket
One ticket with all its messages, tags and internal notes.
GET https://cotlet.dev/api/v1/tidio/tickets/{ticket_id}
read
Returns the ticket fields plus every message from the oldest to the newest, public replies and internal notes marked apart, and the ticket tags. Use it before replying so the answer fits the whole thread.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from list_tickets. |
Request
curl https://cotlet.dev/api/v1/tidio/tickets/1 \
-H "Authorization: Bearer $COTLET_API_KEY"result = client.call("tidio", "get_ticket", {"ticket_id":1})const result = await cotlet.call('tidio', 'get_ticket', {"ticket_id":1});cotlet call tidio get_ticket --data '{"ticket_id":1}'Example response
{
"ticket_id": 10482,
"subject": "When does my order ship?",
"status": "open",
"priority": "normal",
"tags": [],
"messages": [
{
"author_type": "contact",
"visibility": "public",
"body": "Hi, I ordered on Monday. When does it ship?",
"created_at": "2026-10-16T08:12:00Z"
}
]
}