Zendesk API

12 endpoints for Zendesk, each at its own method and path, called with your API key. Open an endpoint for its inputs, examples and response.

Base URL: https://cotlet.dev/api/v1/zendesk
Connects with: Your own Zendesk agent login on your subdomain (agent or admin). What your agent can do follows your role. You sign in in your own browser and keep your SSO or 2-step verification.
Integration page: Zendesk

Read (7)

Return data and change nothing in the account.

Zendesk Endpoints: Read
Endpoint	Description
GET /tickets/search	Tickets that match a Zendesk search query, with status, priority, requester and assignee.
GET /tickets/{ticket_id}	One ticket with its fields, tags and every comment, public and internal.
GET /views	Ticket views you can open: shared views and your personal ones.
GET /view-tickets	Tickets in one view, in the view's own order.
GET /macros	Active macros with ID, title and description.
GET /groups	Support groups with ID and name.
GET /agents	Agents and admins who can be assigned tickets, with role.

Change the account. Calls marked Confirm wait for the user to approve them.

Zendesk Endpoints: Write
Endpoint	Description
POST /tickets/{ticket_id}/replies Confirm	Add a public reply to a ticket and optionally set its status in the same call.
POST /tickets/{ticket_id}/internal-notes Confirm	Add a private note only agents can see.
PATCH /tickets/{ticket_id} Confirm	Change status, priority, assignee, group, subject or tags of one ticket.
POST /tickets/{ticket_id}/macros/{macro_id}/apply Confirm	Apply a macro to one ticket and save the result.
POST /target-tickets/{target_ticket_id}/tickets/merge Confirm	Merge one ticket into another and close the source ticket.