Add internal note
Add a private note only agents can see.
POST https://cotlet.dev/api/v1/zendesk/tickets/{ticket_id}/internal-notes
write Confirm
Adds a private comment, shown with a yellow background and visible to agents only, never to the requester. A comment cannot be removed afterwards, so each note stays in the ticket history. It can still notify followers on the ticket. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| ticket_id integer required | integer | Ticket ID from search_tickets or list_view_tickets. |
| body string required | string | Note text, visible to agents only. |
Request
curl -X POST https://cotlet.dev/api/v1/zendesk/tickets/1/internal-notes \
-H "Authorization: Bearer $COTLET_API_KEY" \
-H "Content-Type: application/json" \
-d '{"body":"body"}'result = client.call("zendesk", "add_internal_note", {"ticket_id":1,"body":"body"})const result = await cotlet.call('zendesk', 'add_internal_note', {"ticket_id":1,"body":"body"});cotlet call zendesk add_internal_note --data '{"ticket_id":1,"body":"body"}'Example response
{
"ticket_id": 48230,
"comment_id": 9120044502,
"public": false,
"created_at": "2026-10-16T09:01:00Z"
}