Answer a question
Answer a shopper question, publicly or privately by email.
MCP tool okendo_write → answer_question
write Confirm
Clicks Add Answer on a question in Reviews > Questions > Moderation and saves the answer. With visible_to_shoppers on, the question and answer are published on your storefront and the asker is emailed (Publish Question and Notify). With it off, nothing is public and the asker still gets the answer by email (Save and Notify). By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| question_id string required | string | question_id from list_questions. |
| answer string required | string | The answer text. |
| visible_to_shoppers boolean | boolean | Publish the question and answer on your storefront. Default: false. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "okendo_write",
"arguments": {
"operation": "answer_question",
"arguments": {
"question_id": "qst_31b8",
"answer": "Yes. Wash it cold on a gentle cycle and air dry it; do not tumble dry.",
"visible_to_shoppers": true
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"question_id": "qst_31b8",
"status": "published",
"visible_to_shoppers": true,
"asker_notified": true
},
"isError": false
}