Reply to a review
Reply to a review publicly, by private email, or as an internal note.
MCP tool okendo_write → reply_to_review
write Confirm
Saves a reply in the reply editor with its two checkboxes. visible_to_shoppers puts the reply on your storefront and in the admin. email_reviewer emails a copy to the customer, and alone it makes the reply private. With both off the reply stays in the admin as an internal note, marked with a padlock. The tool cannot edit or delete a reply. By default you confirm each call; you can switch that off for this tool.
Parameters
| Name | Type | Description |
|---|---|---|
| review_id string required | string | review_id from list_reviews. |
| body string required | string | The reply text. |
| visible_to_shoppers boolean | boolean | Show the reply on your storefront. Default: false. |
| email_reviewer boolean | boolean | Email a copy to the reviewer. Default: false. |
tools/call
{
"jsonrpc": "2.0",
"id": 1,
"method": "tools/call",
"params": {
"name": "okendo_write",
"arguments": {
"operation": "reply_to_review",
"arguments": {
"review_id": "rev_4a91c7",
"body": "Thank you, Lena! Glad the tote fits so well. Tip: it runs true to size in the larger bag too.",
"visible_to_shoppers": true,
"email_reviewer": true
}
}
}
}Example response
{
"content": [
{
"type": "text",
"text": "{ ... same JSON as structuredContent ... }"
}
],
"structuredContent": {
"review_id": "rev_7d20e3",
"reply_saved": true,
"visible_to_shoppers": false,
"email_reviewer": true
},
"isError": false
}